VP, Architect, Systems Engineering

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you:  We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge:  We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:

We’re seeking an Architect, Systems Engineering to set the technical direction for our infrastructure platforms. This is a senior architect role focused on design, technology evaluation, standards, and mentorship rather than direct people management or day-to-day administration. You’ll partner with the systems engineering team, cybersecurity, and Enterprise Architecture to shape how our datacenter, identity, and hybrid-cloud environments evolve.

Our hybrid environment runs 300+ servers on-premise and in the cloud across Active Directory, Microsoft Exchange, VMware, Cisco UCS, and enterprise storage and backup platforms, alongside a substantial Microsoft 365, Entra ID, and Azure footprint. You’ll define target-state architecture, reference patterns, and configuration standards that keep these platforms stable, secure, audit-ready, and aligned to enterprise direction.

• Design target-state architecture and reference patterns for the server estate (300+ Linux and Windows hosts on-premise and in the cloud) that engineers can build and operate against.
• Set architectural standards and lifecycle strategy for Active Directory, Entra ID, Exchange, and Microsoft 365, and review proposed changes against those standards.
• Define configuration baselines and governance models, then evaluate ongoing compliance through audit, reporting, and design reviews.
• Evaluate new technologies and vendor solutions. Lead proofs of concept, score offerings against bank requirements, and produce written recommendations for Enterprise Architecture, security leadership, and the CIO.
• Mentor systems engineers on design thinking, troubleshooting methodology, and platform-specific best practices. Build cross-training plans that raise overall team capability.
• Author reference architectures, design documents, and runbooks that serve as the source of truth for Tier 1 and Tier 2 support staff and for change implementers.
• Partner with cybersecurity to design hardening standards, vulnerability remediation patterns, and audit response approaches across the server estate.
• Architect complex initiatives such as platform upgrades, AD and Exchange migrations, and cloud onboardings. Present design options, tradeoffs, and recommendations to senior leadership.
• Define how the team applies AI assistants (Microsoft Copilot, GitHub Copilot, Claude) to scripting, troubleshooting, and documentation, including guardrails and review patterns for safe, responsible use.
• Serve as a senior technical reviewer on the Change Advisory Board for infrastructure changes affecting production.
• Provide architectural escalation support for major incidents and planned maintenance, including occasional after-hours coverage.

What do you need?

• 10+ years in infrastructure systems engineering, including time in a senior, principal, or architect-level role within a hybrid or on-premise enterprise environment.
• Bachelor’s degree in Computer Science, MIS, or equivalent experience.
• Demonstrated experience designing and governing environments of 200+ Windows and Linux servers, including patch and security configuration strategy at enterprise scale.
• Strong PowerShell scripting and automation skills across Windows, AD, Exchange, and virtualization platforms, wit