Asset Management Specialist

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your Role at Baxter

The Asset Management Specialist (AMS) for Hillrom/Baxter Respiratory Health is responsible for implementing strategies and maintaining control over all devices in the field, collaborating with various teams to resolve discrepancies, managing attributes related to asset control, and serving as the subject matter expert for asset reviews. The AMS team interacts with Quality and Regulatory Authorities, verifies the location and documentation of Respiratory Health assets, and ensures compliance with all quality, regulatory, operational, and financial reporting requirements. The role involves managing preventative maintenance due dates, device malfunction reason codes, device returns, and verifying documentation of Respiratory devices and accessories in Health Hazard Evaluation (HHE) field actions.

**Heavy emphasis in detailed documentation in patient permanent record**

The hours for this position are 8:00am to 4:30pm Monday to Friday.
 

What You'll Do:

• Manage the return process for any device and/or accessories identified to be returned to Hillrom/Baxter Respiratory Health
• Assign serial numbers to entities receiving Respiratory Health devices, as first shipments or warranty swaps, as appropriate
• Perform audits to ensure location of assets involving customers, patients, company sales organization, trainers, and other internal personnel assigned Respiratory devices, on a quarterly basis using Equipment Status reports
• Investigate and provide audit information for all devices and/or accessories with quality notes, including providing frontline communication related to potentially adverse events to local and corporate Quality teams
• Utilizes multiple systems and problem-solving skills to attempt to resolve the product pick up / return issues, as well as Quality analysis requests as needed
• Accurately and timely use of Hillrom/Baxter systems to investigate and document information necessary to complete an audit on asset’s location
• Develop analytical tools to allow leadership to better understand the state of the asset portfolio, ie Return Lifecyle, PM process, etc.
• Acts as a liaison for other internal and external teams for asset quality management process,
• Collaborate with the operations and supply chain teams to assure accurate data in Hillrom/Baxter system
• Direct involvement in continuous improvement projects for home care and acute care asset management
• Ongoing review of JDE and TIMS reports to verify timely pickup, return, and documentation is completed per applicable quality processes
• Work with supervisor and other team members to evaluate observed trends in product quality, returns and complaints
• Work with Home Care Customer Service Supervisor and other team members to correct entries for quality complaints and returns Consult with the local and global QA/RA teams on complex returns and complaint monitoring
• Responsible for creating call tags for Asset returns, communicate with FedEx where applicable

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What You'll Bring:

• Experience working successfully in Asset Management department with proven record of positive performance and respect from peers on team.
• High level of reasoning ability to successfully resolve a variety of patient, clinical, quality, and business issues.
• Exceptional written, verbal, and interpersonal communication and presentation skills with great attention to detail
• Strong critical thinking and problem-solving skills.
• Strong organizational abilities
• Proficiency in Microsoft Office Suite
• Proficiency with TIMS & JDE
• Proven attention to detail and quality
• Excellent critical thinking skills
• Strong communication skills

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Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in su