Client Services Associate - Institutional

Job DetailsJob Location: Fort Myers, FL 33908Position Type: Full TimeJob Category: Customer Service*This position is based out of our Fort Myers, FL office and is eligible for a hybrid schedule after successful completion of the probationary period. 

JOB OVERVIEW

The Client Services Associate services and guides existing clients and investment sponsors through processes related to completing self-directed investments, including but not limited to private equity, hedge funds, and real estate syndications. Works closely with clients, vendors, and other team members to exchange information and documents related to client investments.

RESPONSIBILITIES & DUTIES

Efficiently and proactively manages client and vendor correspondence (incoming calls, emails, chats, and client visits)
Answers client and vendor questions regarding financial transactions, including asset purchases, sales, and other client transactions
Effectively learns and communicates IRS rules and regulations related to IRAs
Utilizes CRM system to keep all transaction and case statuses updated, as well as logging all communication
Enters details of new investment submissions for onboarding
Uses DocuSign to create e-signing templates
Builds and maintains relationships with account holders, vendors, and referral sources
Coordinates with third-parties such as investment managers, brokers, attorneys, transfer agents, and fund administrators to ensure timely processing of transactions
Collaborates across departments to assist with special projects, as necessary
Identifies opportunities to assist vendors with new account applications and/or upcoming capital calls and capital raises
Creates and maintains processes to regularly follow up with top vendors and clients
Performs other duties as assigned

QUALIFICATIONS

1-3 years of experience in a service-oriented or sales assistant role
Experience in Accounting, Finance, or Administration is preferred
Bachelor’s degree in Finance or related field preferred

PROFESSIONAL CERTIFICATIONS

None

TECHNICAL SKILLS

To be successful in this role, you should have experience with and an understanding of the following:

Proficient in Microsoft Office Suite

CULTURAL COMPETENCIES

In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a successful candidate in this role should exhibit the following behavioral competencies:

Customer Focus




Communicates Effectively






Resourcefulness




Balances Stakeholders

PHYSICAL DEMANDS/WORK ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, as well as stand, walk, use hands and fingers, and reach with hands and arms. This job requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Qualifications