Communications and Change Management Specialist

Background
  Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
  UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
  Job Purpose and Organizational Context

The General Operations (GO) as part of the Bureau of Management Services (BMS) in UNDP is responsible for premises, facilities, asset management, travel management and BMS Operations.  GO is actively seeking a Communications/Change Management Specialist who will design, manage and facilitate all corporate communications both internally and externally and implement corporate communications strategy, pertaining to services provided by GO.    

As the United Nations Development Programme (UNDP) Headquarters in New York City has embarked on a major renovation project to transform 1 UN Plaza (DC1) building into the central hub for all UNDP headquarters personnel, the selected candidate will also work closely with the dedicated project team on this renovation project to ensure the implementation of regular communication and project timeline updates across UNDP Headquarters.   

Under the direct supervision of the Director of General Operations, the Communications/Change Management Specialist works closely with several members of GO team and other internal personnel and stakeholders involved in this renovation project.  The incumbent will also collaborate with relevant counterparts such as the BMS Directorate, Bureau for External Relations and Advocacy/Office of Communications etc. 

The Communications/Change Management Specialist will also provide specialized communications plan regarding the change management process of the entire major renovation project to transform the 1 UN Plaza into the central hub for all UNDP HQ personnel. 

Duties and Responsibilities

Lead in designing the plan for the ‘’ Change Management ‘’

• Understands the GO service lines as well as DC1 renovation project’s direction and identify change management approach/methodology to address the people side of change to align with the direction, thereby minimizing employee resistance and maximizing employee engagement.
• Assess the scope of change and develop change management strategy which includes addressing potential people-side risks and resistance
• Integrate change management activities into the project plan, communication activities, stakeholder engagement 
• Identify resources and stakeholders required in the change management process including individuals/parties that will be involved throughout the process.

Lead in planning and designing the internal and external strategies for communications and outreach 

• Planning and elaboration of communications needs assessments for GO services including the DC1 renovation project 
• Drafting/editing of communications and outreach strategy 
• Develop schedule of both internal and external communications ensuring all updates on the GO service delivery including DC1 Renovation Project implementation status 
• Elaborate all corporate communications and outreach strategy for GO 

Contribute to the effective implementation of GO services 

• Management, promotion, and dissemination of informational materials pertaining to GO services including DC1 renovation project 
• Prepares promotional materials and project updates through appropriate visual and communication mechanisms (e.g. regular townhall meetings, mass email to internal clients as well as regular updates through BMS Directorate weekly updates). 
• Prepares briefing notes for Director, General Operations to present the GO services as well as implementation update on the DC1 renovation project to Senior Management including Executive Group 

Build Strategic Engagement with stakeholders 

• Development and maintenance of close contacts with all stakeholders involved in implementation of GO services including DC1 renovation project