Associate Registrar - Registration Services

About the Opportunity

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Job Summary:

The Associate Registrar for Registration Services is responsible for the registration, leave of absence and withdrawals, and related functions for the Northeastern University global network.  Reporting to the Director for Registration Services the Associate Registrar serves as an operational and expert functional member of their team and, as such, will serve as a knowledge and coaching partner to their team by providing support to unit leadership as mentor and trusted enabler of unit priorities that align to organizational goals to deliver core unit functions.  The Associate Registrar will be expected to consider their direct process workload and goals as well as reflect the broader team and Registrar’s Office and university goals and priorities in their work.   The incumbent will manage a roadmap for their cohesive unit and staff that aligns with the University Registrar’s operational processes, and coach their team to deliver high-quality, outcome-oriented, globally minded, ever-evolving and improving services that aim to maximize student, advisor, staff, and faculty satisfaction across the network.  The Associate Registrar will inspire a culture that promotes agility, creativity, and the development of both industry-informed and cutting-edge ideas and practices.   The incumbent will partner with fellow registrar colleagues and broader teams supporting Operations, Solution Delivery & Strategic Reporting, and the Network and Student Services teams, the Provost Office administration, Academic Technologies, the college academic units, Chancellor’s Office, network supporting teams, among others.  As a member of AACRAO, the Associate Registrar will continuously engage in the professional network to remain current on relevant topics, solutions, regulations, best practices, and cutting-edge opportunities. The Associate Registrar will have two direct reports, as well as oversee temporary resources, as needed.

Associate Registrar responsibilities include:

• Manage and execute operational workflows within their unit for overall learner success and an exceptional learner, advisor, and faculty experience in the areas of registration and scheduling throughout the global network.
• Deliver outcomes for unit priorities, providing necessary direction to Academic Assistants and Assistant Registrar staff to achieve the goals identified by the unit Director.
• Build operational plan to ensure accurate and timely execution of tasks required to plan, prepare, and implement unit activities and services.  Unit responsibilities may include a broad range of activities such as time-ticket registration, advisor-assisted registration, block-registration, curated registration, appeal registration actions, I am Here, and other ad-hoc registration tasks.   
• Develop a collaborative, meaningful, action-oriented, and overall productive partnership with the advising teams, and other academic and administrative units.
• Ensure continuous process improvement, integrity, documentation, and compliance standards are met within the unit related to registration, leaves of absence, and term/university withdrawals.
• Serve as a partner to academic areas and Provost Office members, Chancellor’s Office, and network teams in the areas of registration processes to support the student experience.  As part of this partnership, develop and deliver streamlined services.    Leveraging data and analytics to provide data-driven recommendations and solutions.
• Enable individual contributing staff and unit peers to deliver business critical organization-wide processes and tasks.
• Prioritize professional development and mentorship opportunities for supervising staff; manage by setting clear goals, expectations, objectives, and measures of success for staff; creating and encouraging an environment that values diversity of thought and experience, equity in involvement and contribution of each team member.
• Serve as an active participant on a variety of registrar and network projects and task forces; participate in discussions regarding current and future trends in opportunities and challenges related to registration services, enrollment, new programs, certificates, degrees, academic and records policies and procedures, and other related topics as they develop.
• As new opportunities and shifting priorities are realized, maintain an agile, nimble, and positive disposition and re