Principal Associate, Internal Executive Communications- Financial Services

Principal Associate, Internal Executive Communications- Financial Services

We’re seeking an influential communicator who has experience writing high-quality content for executives, leveraging data and technology to shape engagement strategies, and working in cross-functional teams to drive results. 

In Financial Services at Capital One, we believe internal and external communications go hand-in-hand. With an amazing employee culture, innovative business strategy and deep commitment to giving back to the community, we have a robust story to share with a variety of stakeholders. The thought leadership and communications strategy for our divisional president is an important part of how we organize, message and distribute this story across channels. In this role, you’ll support communications efforts in a variety of channels, with an emphasis on internal executive communications and how external activations come to life internally. Additionally, you will play a key role in supporting internal communications for divisional events, as well as contributing to social media. 

If you’re a strategic thinker, planner and storyteller who merges writing and data to inspire others to think differently and empower them to act, you might be our next team member. We’re looking for someone with endless curiosity; who communicates concisely but thinks big; and is a storyteller who writes with heart and an above-and-beyond attention to detail. 

The ideal candidate will be highly effective at navigating a matrix organization and influencing people by leveraging communications expertise, complex problem-solving skills and a keen ability to work with ambiguity and defining the unknown. We are looking for an expert wordsmith and ghostwriter who can grasp both the internal and external landscape to strike the right tone. By joining our team, you’ll be expected to push the envelope and strive to do the extraordinary.

Who We Are:

The Financial Services Communications team is made up of intentional, strategic and creative problem-solving experts. We proactively deliver innovative, relevant and engaging content in support of our divisional president, his vision and his strategy. 

We constantly look for new ways to improve our output and methods, while maximizing our impact across channels readers love. We start with the why, hold a high bar on clear, consistent and people-centric communications, and ensure the solution is 100% aligned to the problem.  

Capital One is a fast-growing organization, one of the top brands in the United States and has been named one of the “100 Best Companies to Work For” by FORTUNE Magazine. 

Responsibilities:

• Lead internal communications strategy development for senior leaders, drafting blogs, email updates, organizational changes and associate engagement messaging, among other initiatives

• Lead communication efforts for internal divisional events, including Town Halls and strategy meetings

• Draft talking points and prep documents for executive-level internal events

• Contribute to social media channels (primarily LinkedIn) in alignment to thought leadership strategy and objectives

• Contribute to internal storytelling strategy and initiatives

• Partner cross-functionally on key initiatives with the ability to manage high-visibility projects, gather input from a variety of stakeholders, and drive results

• Openly and actively contribute as a member of the Financial Services Communications team and Thought Leadership pod, identifying key opportunities and taking the lead on developing solutions that address both internal and external needs

• Highly effective communications skills with outstanding writing abilities, including the ability to ghostwrite content in the style and voice of leaders

The Ideal Candidate Will Be:

• Detail oriented: Holds a high bar for written content and an eagle-eye for formatting/editing

• Storyteller: Simplify the complex and compel our audience to act

• Writing Chameleon: Ability to take the tone, brand and voice of various leaders and channels

• Customer-obsessed: Ability to deeply understand customer needs and business context, and uncover creative solutions to help achieve their goals

• Analytical problem-solver: Uses data and storytelling to influence decisions and deliver actionable recommendations that solve current engagement & communication opportunities

• Results oriented