Enterprise Tools Engineer

This role will be hybrid 2 - 3 days in office and applicants must be in a commutable distance to Midtown Manhattan, Dallas TX or Chicago IL locations.

• Implementation and support duties for Eze Castle Integration tools
• Gather monitoring requirements, define and configures alert thresholds, and ensure proper notifications for events are being received by appropriate teams to assist various technical teams 
• Develop dashboards and reports from information collected by the monitoring system, correlate and provide users with a meaningful interpretation of the information. Follows up with states agents regarding account issues 
• Work with network and administration teams to ensure new systems are built and deployed with proper configuration for monitoring  
• Create and maintain monitoring scripts to automate common tasks  
• Create and maintains documentation and procedures 
• Plan and define complex monitoring requirements and customizations 
•  Customize Eze Castle Integration Tools to provide monitoring and alerts for numerous applications in the production and pre-production environments
• Continuously look at and evaluate the integrity of Eze Castle Integration Tools 
• Provide sales and pre-sales support to prospective and existing clients including participating in onsite and remote sales demos 
•  Escalation point for Eze Castle Integration Tools related infrastructure and provisioning issues
• Continuously meet with network/systems lead engineers to constantly monitor and improve on alarm console alarm methodology 
• Proactively look for opportunities to streamline the processes and implement process improvements to help the team members effectively execute their tasks 
• Lead troubleshooting and root cause determination efforts and proactively identify opportunities to fix issues 
•  Continuously update documentation related to Eze Castle integration Tools infrastructure and processes 
• To continuously improve on their knowledge around information security as it relates to their job and identifying and preventing phishing attempts

Position Requirements

• Experienced with LogicMonitor, ConnectWise and Secret Server
• Bachelor’s degree (Computer Science, Information Systems or relational functional field) and/or equivalent combination of education or work experience 
• At least 2-4 years of hands on experience as designer/engineer/architect for Remote Monitoring and Management Tools 
• At least 2 years of hands on experience with routers, firewalls, routing, segmented networks, and remote site connectivity 
•  Strong analytical ability, judgment, and problem-solving techniques with attention to detail 
•  Understanding and experience with SNMP, including Trap Mapping and MIB development 
• Training and experience supporting network/system devices and technologies 
• Understanding and experience with Data Center technologies 
•  Understanding and experience with Systems (Windows, Linux, Cloud environment, Virtualization, Storage Exchange, Active directory) 
• Strong verbal and written communication skills 
• Excellent organizational and interpersonal skills 
• Strong ability to understand client and management expectations and to resolve issues that may affect delivery 
• Strong ability to mentor, coach, and train engineers 
• Strong ability to work with teams that are geographically distributed and work across different time zones 
• Strong ability to distribute tasks between the team members and coordinate the tasks towards successful completion 
•  Highly motivated, self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality solutions 
• Remain vigilant while continuing to maintain and enhance the overall security of Eze Castle Integration and the client’s receiving our services.
• Maintain awareness about the potential risks based on th