Customer Services & Traffic Executive

<p><strong>XR Overview</strong></p><p>XR is a global technology platform powering the creative economy. Its unified platform moves creative and </p><p>productions forward, simplifying the fragmentation and delivering global insights that drive increased business value. </p><p>XR operates in 130 countries and 45 languages, serving the top global advertisers and enabling $150 billion in video </p><p>ad spend around the world. More than half a billion creative brand assets are managed in XR’s enterprise platform.</p><p>Above all, we are a supportive and collaborative culture dedicated to DEI. We are caring, dedicated, positive, </p><p>genuine, trustworthy, experienced, passionate and fun people with loyalty to our customers and our fellow </p><p>teammates. It is our belief that the better we work together to help our clients achieve their goals, the more successful XR will be. </p><p></p><p><strong>Job Description</strong></p><p>We are looking for a Customer Service and Traffic Executive who is passionate about delivering second-to-none </p><p>customer service and creating exceptional experiences for our clients. In this pivotal role, you will be the first point </p><p>of contact for our customers, responsible for managing daily orders, addressing inquiries, and providing proactive, </p><p>comprehensive support across multiple communication channels, including phone, email, and in-person interactions. </p><p>Your focus will be on anticipating and exceeding client expectations, ensuring every interaction is smooth, efficient, </p><p>and positive.</p><p>In addition to delivering outstanding service, you will work closely with the sales team to conduct client </p><p>demonstrations, participate in meetings, and help integrate our solutions into clients' workflows. As a key member of </p><p>our client-facing team, you will have a direct impact on customer satisfaction, retention, and long-term relationships, </p><p>contributing to the success and growth of the business.</p><p><strong>Requirements</strong></p><p><strong>Key Responsibilities:</strong></p><p>• Manage daily orders and general customer inquiries across multiple communication platforms, ensuring</p><p>prompt and accurate responses.</p><p>• Provide timely and effective support, delivering a seamless and positive experience for clients across all</p><p>touchpoints.</p><p>• Collaborate with the sales team to conduct in-person product demonstrations, client meetings, and</p><p>presentations to showcase our solutions.</p><p>• Proactively identify and address client needs, ensuring satisfaction and building long-term, trusting</p><p>relationships.</p><p>• Contribute to the implementation and seamless integration of our solutions into clients' workflows, ensuring</p><p>maximum value delivery.</p><p>• Educate customers on new solutions, features, and functionalities, enhancing their experience and helping</p><p>to increase their ROI while elevating the company’s profile.</p><p>• Liaise with internal teams, including Quality Control and Billing, to ensure smooth coordination and</p><p>maximum efficiency in delivering services to clients.</p><p>• Continuously gather feedback from customers and internal teams to improve processes, identify</p><p>opportunities for upselling, and enhance overall service delivery.</p><p></p><p><strong>Qualifications</strong>:</p><p>• Fluency in English and Portuguese, with native-level proficiency in Spanish.</p><p>• Proven experience in customer service, ideally within the advertising and media industry.</p><p>• Strong communication skills and the ability to engage with clients in a professional and proactive manner.</p><p>• Customer-oriented mindset with a keen ability to identify and address client needs.</p><p>• Highly organized with the ability to manage multiple tasks and priorities efficiently.</p><p>This is an excellent opportunity for a motivated individual who thrives in a dynamic environment and is committed to</p><p>delivering outstanding service. If you are passionate about customer satisfaction and have a strong background in</p><p>the media and advertising sector, we encourage you to apply.</p><p></p><p><strong>Reporting Relationship</strong></p><p>• Reporting to the Head of Customer Service &amp; Traffic of XR Spain</p><p></p><p><strong>Location</strong></p><p>• XR Spain office in Madrid</p><p></p>