Customer Support Engineer at Imagify - Remote

<p></p><ul> <li>Do you love delivering outstanding customer support and exceeding expectations?</li> <li>Do you have experience working with WordPress?</li> <li>Are you excited to investigate issues, find bugs, and help users with their technical questions?</li> </ul><p><br/>If you answered yes to these questions, we are sure this position will sound super exciting to you. 🤩</p><p>We are looking for Rocketeers to join our Technical Support team for <a href="https://imagify.io" rel="nofollow noreferrer noopener">Imagify</a> 🚀</p><p>Keep reading for more details! 📝</p><p></p><h3>Become Our New <strong>Customer Support Engineer</strong>!</h3><p>As a <strong>Customer Support Engineer</strong>, you will be assisting our customers with their issues related to <strong>Imagify</strong> and answering their images related questions.</p><p>Imagify Image Optimizer subscription service which improves loading time of websites by reducing image sizes. <br/>Our users have already optimized more than 13 Billions images. </p><p>You will <strong>join our Support team</strong>, we work remotely, and our support teammates live all around the World</p><p>We are so curious to know which new country will be added to our distributed team map! 🌍</p><p></p><h3>What You Will Be Doing:</h3><ul> <li>Assisting and solving technical issues in our ticketing system,</li> <li>Writing documentation,</li> <li>Finding and reporting bugs,</li> <li>Providing friendly and professional customer support.</li> </ul><p></p><h3>Requirements</h3><ul> <li>Good English writing and speaking skills</li> <li>Good communication skills - able to explain technical concepts to non-technical users</li> <li>You love problem-solving, troubleshooting, and learning concepts</li> <li>You have deep knowledge and experience with WordPress</li> <li>Good understanding of PHP, HTML, JavaScript, and CSS. If you know how to write in any of those programming languages, that's even better!</li> <li>Good knowledge of website speed optimization practices is a plus!</li> <li>You can relate and empathize with the experiences of non-technical users</li> <li>You’re self-motivated and love contributing and collaborating with a team</li> <li>You can see the big picture while having an eye for details</li> </ul><p></p><p>Do you want to know four other things we appreciate about our candidates?</p><ul> <li> <strong>A startup mentality. </strong><br/>You are a doer, you are adaptable and you like to evolve in a fast-paced environment.</li> <li> <strong>Previous remote job experience.</strong><br/>Slack will be your virtual office, where all the life of the company takes place.</li> <li> <strong>The involvement in the WordPress community.</strong><br/>We support our teammates to attend and/or speak at WordCamps and volunteer within the community.</li> <li> <strong>French speaking/writing.</strong><br/>As a French company, we do provide support to some of our users in French.<br/> </li> </ul><p>If you are excited about providing technical assistance to our customers, this is the perfect opportunity for you. </p><p></p><h3>What You Should Know About Our Company: WP Media</h3><p>Founded in 2014 in the beautiful Lyon, France, WP Media is an equal-opportunity employer with a distributed team of +35 teammates living around the world.</p><p>We are best known as the creators of <a href="https://wp-rocket.me/" rel="nofollow noreferrer noopener">WP Rocket,</a> but we also developed <a href="https://imagify.io/" rel="nofollow noreferrer noopener">Imagify</a> and <a href="https://rocketcdn.me/" rel="nofollow noreferrer noopener">RocketCDN</a>.</p><h3>Do We Share the Same Values?</h3><h3>Mutual respect, collaboration, and inclusivity.</h3><p>These are the fundamental values that support our life as a team. </p><p></p><h3>Healthy balance between work and private life.</h3><p>We encourage our employees to enjoy their family and hobbies with flexible working hours and minimum vacation policy. There are no time cards to stamp, only customers to make happy and friendly teammates to work with! We care about the work you do, not about the hours you sit at your desk.</p><p></p><h3>Transparent culture.</h3><p>We have a <a href="https://docs.google.com/spreadsheets/d/1yxlDpX2B87qQTVe_w0aSoQAbHoIWRB5oRE5PR2Qzqoo/edit#gid=1391098146" rel="nofollow noreferrer noopener">public salary grid</a>. Once a year, when the company does well, we share our profits with the team in the form of bonuses.</p><h3>Perks and benefits</h3><p>We want the people on our team to feel that they always receive what they need to shine. This is why we offer:</p><ul> <li>Budget for setting up your home office</li> <li>Monthly budget for your remote-work expenses</li> <li>Free Kindle</li> </ul><h3></h3><p>We like to see each other in person whenever possible. Every year, we organize a trip with the whole team and spend a week of coworking and fun activities together.</p><p>To give you an idea, so far we have traveled to Spain, Portugal, M