Lead Director, Strategy Enablement

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Business Performance Office team is highly visible and responsible for managing strategic programs and projects and delivering on key initiatives for the Aetna COO and senior leadership team. This role will work in close partnership with colleagues from across all lines of business, operational areas, and the shared services teams. This position offers broad exposure to all aspects of the company’s business, as well as interaction with business leaders, requiring the candidate to be highly effective in a matrixed environment and possess the ability to navigate the organization and quickly build a deep understanding of different businesses.

As Lead Director, Strategy Enablement, you will be responsible for developing innovation and content strategies that advance commitments to lead in provider and member experience, total cost of care management, and operational excellence. You will ensure successful execution of initiatives from ideation through articulation, coordinating across matrixed partners to define value stories and opportunities. This includes identifying the appropriate channels for clients and end users and ensuring alignment across the enterprise in our narratives.

This experienced strategist will have demonstrated skills in executive presentation and storytelling, thought leadership, implementing initiatives across a matrixed healthcare organization, and supporting go-to-market strategies. The candidate is expected to continuously adapt as needs evolve and be comfortable navigating ambiguity, as well as being proactive, creative, and nimble in your approach to enable success in a fast-paced and dynamic environment.

This position can be office-based or remote (East Coast preferred).

Key Responsibilities

• Partner across the organization to develop strategies and deliver initiatives that effectively articulate Aetna’s unique positioning and elevate proof points

• Design content strategies that will support the enterprise, business units, and operational functions demonstrate their value stories and compelling narratives

• Consult with teams in prioritizing opportunities for maximum value and customer / member-centric impact

• Design of talking points and slide creation for strategies, executive audiences, and client presentations that are concise, provide a compelling vision, and are action-oriented

• Support thought leadership opportunities to share impact and outcomes of Aetna lines of business and operations efforts

• Collaborate with colleagues across the enterprise and shared services to produce high-quality, engaging content that demonstrates our strategies and outcomes

• Design innovative content delivery channels and resources to improve engagement in our programs and solutions

• Provide coaching to Business Performance Office team and partners to support effective storytelling, value story refinement, and articulation

Required Qualifications

• 10+ years of healthcare experience

• 7+ years of strategic project management or strategic engagement experience

• Excellent presentation and communications skills, including aptitude for writing and storytelling and facilitation in virtual and in-person settings

• Experience writing and producing thought leadership for clinical and non-clinical executives

• Ability to establish project objectives, milestones and meet deadlines and satisfy customers with multiple competing priorities

• Ability to effectively interact one-on-one with all levels of management, including executive leadership

• Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement

• Effective technical skills within PowerPoint, Excel, SharePoint, and other Microsoft applications

Preferred Qualifications

• Demonstrated success developing and executing content strategies for healthcare products, services, and programs

• PMP certification preferred

Education

• Bachelor’s degree in a relevant field (such as business, health care, life sciences, etc.) or equivalent work