Enterprise Technology Desktop Support Lead Engineer - Executive Support

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States. FanDuel Group consists of a portfolio of leading brands across mobile wagering including, America’s #1 Sportsbook FanDuel Sportsbook, its leading iGaming platform FanDuel Casino, the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing and its daily fantasy sports product.

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states and Puerto Rico with approximately 17 million customers and 31 retail locations.

The company is based in New York with offices in Los Angeles, Atlanta and Jersey City, as well as in Canada, Scotland, Ireland, Portugal, Romania and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE ROSTER
At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

THE POSITION
Our roster has an opening with your name on it

The Lead Desktop Support Engineer is responsible for delivering high-level technical services, ensuring seamless IT operations, and providing white-glove support to VIPs, Executives, and Board Members. This role requires exceptional professionalism, executive-level communication skills, and a proactive, service-oriented approach to maintaining and enhancing the productivity of the organization’s leadership team. In addition, the Enterprise Technology Support Lead Engineer will the primary individual responsible for company desktops, laptops, mobile devices, and application support at their primary office location.

 

THE GAME PLAN
Everyone on our team has a part to play

• Executive & VIP Support: Provide priority, high-touch IT support for C-Level executives, board members, and high-profile users, ensuring a seamless and professional technology experience with minimal disruption.
• Technical Leadership: Act as a trusted technical advisor for executives, offering strategic guidance on IT solutions while delivering hands-on support.
• IT Operations Management: Own and manage all IT operations in the primary office, including core cloud servers, services, and workstation environments.
• Project Leadership: Lead and manage high-visibility IT projects, including office infrastructure improvements and new technology implementations.
• AV & Event Support: Oversee and manage AV systems for executive meetings, boardroom sessions, and company-wide webinars, ensuring flawless execution.
• End-to-End User Lifecycle Management: Oversee onboarding/offboarding processes, including provisioning, workstation setup, and identity access management.
• Technology Implementation: Research, evaluate, and introduce cutting-edge technologies to enhance business operations and executive productivity.
• Process Optimization: Develop, implement, and manage IT processes and service standards to improve reliability and efficiency.
• Procurement & Asset Management: Manage hardware procurement, inventory tracking, and asset management to ensure optimal resource utilization.
• Incident & Problem Management: Own and manage IT ticketing systems, ensuring executive issues are prioritized and resolved with urgency and precision.
• Cross-Functional Collaboration: Interface with internal IT teams, vendors, and external partners to ensure seamless technology operations and support.
• Mentorship & Team Oversight: Provide technical mentorship and leadership to junior and senior IT support staff, fostering knowledge-sharing and professional development.
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