SUMMARY

Responsible for providing high quality housing and resource navigation to individuals and families at the Beans and Bread Day Resource Center. Provides case management services for four families living onsite at Frederick Ozanam House Permanent Supportive Housing Program.   

PRIMARY DUTIES

Housing Navigation and Assistance through Coordinated Access

• Screens people to determine eligibility for coordinated access housing assistance.
• Meets with eligible clients to complete coordinated access intake.
• Collects relevant documents like homeless verification, disability verification (where applicable) and income verification.
• Enters data into HMIS, Coordinated Access, and Salesforce within 24 business hours.
• Assists clients with completing intake and housing paperwork when matched to a program.

Resource Navigation

• Connects clients to community resources, including but not limited to
  • Employment navigation
  • Housing
  • Health insurance
  • Mainstream benefits
  • Furniture
  • Shelter
  • Eviction Prevention
  • Mental and Somatic Health
• Assists with completing job and benefits applications as applicable.
• Establishes a network of service providers to link clients to.
• Supports Assistant Director in determining which services and resources will be beneficial to clients when provided on-site.
• Works collaboratively with internal and external stakeholders to ensure appropriate case coordination to ensure optimal communication and transition within the service delivery process.

Case Management

• Provides Case Management Services to four families living at Frederick Ozanam House.
• Completes two face-to-face visits every month, one of which has to be a home visit.
• Completes relevant forms, including but not limited to service plan, monthly budget, and income verification.
• Removes barriers and ensure clients can maintain their housing.
• Provides resource linkage and supportive services as appropriate.

Data

• Enters services and case notes into HMIS systems when clients check in.
• Completes discharge paperwork for people who are successfully matched to housing.
• On a monthly basis, completes discharge paperwork for clients who were auto discharged.
• Collects monthly statistics and submits to Director.
• Assist Program Leadership and Data Quality Team with data requests.

SECONDARY DUTIES

• Keeps updated on most effective means of accessing services available wit