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Do you want to make a difference? 
Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?

Come Join Our Team 
The 1095-A Project here at Cognosante supports the Center for Medicaid Medicare Services (CMS) by performing case analysis and reconciliation of data from the health insurance exchange.  This work is essential in ensuring that consumers who receive their health coverage through the Federally Facilitated Marketplace (FFM) can accurately file their taxes and properly reconcile any tax credits they received to help offset the cost of health insurance.
 
What is the position? 
The Case Analyst II plays a significant role on a fully remote team supporting case analysis and reconciliation of data from the health insurance exchange. As a Case Analyst II, you will be part of a team empowered to collect and reconcile data from several proprietary data sources and subsequently tasked with the responsibility to follow defined standard operating procedures to remediate cases for both consumers and health insurance issuers.  It is essential that each Case Analyst II be able to work independently, maintaining the confidentiality of the information they encounter. A Case Analyst II must be flexible to meet all expectations and adapt to any changes regarding casework. Furthermore, it is imperative that a successful Case Analyst II candidate be proactive, exercise good judgment, and demonstrate great initiative, as most of the cases they will be troubleshooting and resolving will be unique in nature and will necessitate extreme attention to detail.
 
What will I get to do?  

As a Case Analyst II, you will have the opportunity to utilize your data analysis experience and skills for research, remediation, case management, and troubleshooting to support American consumers who get their health insurance through the FFM.  You will also get to showcase your exceptional customer service skills when speaking with consumers via a cloud-based telephony solution to gather additional information needed to properly adjudicate their case as well as inform them of the outcome of their case. You will also be a contributor to workflow investigations, business procedures, and process improvements. You will be trained over a two-week instructor-led virtual training course followed by a one-week job shadow.  You will be expected to perform your duties in a dedicated secure area within your residence. A successful candidate will work in a coordinated team effort to appropriately triage, adjudicate​, and escalate individual cases requiring advanced subject-matter expertise. You will be able to select one of five eight-hour shifts that all fall between the hours of 8:00 a.m. and 8:00 p.m. ET Monday through Friday, with the potential to work overtime. 

Analysts completing 30 days of employment and remaining in good standing will receive a bonus. Analysts who stay for the duration of the assignment and remain in good standing will receive a second bonus.

 
 
What qualifications do I need? 

• Bachelor’s Degree or equivalent OR 4 years of relevant experience in lieu of degree.
• Experience following defined processes or assignments.
• Must be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years.

 
 
What additional characteristics will help me thrive?  

·       Proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook 

·       Able to work in a fast-paced environment 

·       Good written and oral communication skills 

·       Able to work in a deadline-driven environment

·       Able to work overtime as required 

·       Leadership may assign additional duties within the scope of the project. 

What We Offer  

Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:  

• Ensure optimal health and productivity of our employees   

• Support employee retention and attraction  

• Provide work/life balance to ensure our employees succeed inside and outside of the office  

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