Global Product Owner, Self-Service

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Job Description

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

·         Career development with an international company where you can grow the career you dream of.

·         Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

·         An excellent retirement savings plan with high employer contribution

·         Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

·         A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

·         A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The healthcare landscape has dramatically evolved during the last several years. Consumers expect to have more control over their information and care decisions in a personalized and accessible environment. In order to be successful in this space, it is imperative Abbott creates a best-in-class customer experience through a leading digital ecosystem that is personalized and builds trust across all of Abbott’s channels.

Our Diabetes Care division has a pipeline with products that are squarely focused on the consumer. With revenue of >$5B in 2023, is a global leader in providing life changing technology for the management and treatment of people living with chronic conditions including Diabetes.

As Global Product Owner, Self Service, this position reports to the Director, Operational Automation and will be part of the Global Experience Operations (GXO) team in GCX. The goal of GCX is a unified, consistent, and best-in-class customer experience. This position is responsible for the overall strategy & roadmap for the defined product/service by taking a holistic approach of product development from long-term strategy to tactical implementation of features/functionalities to drive excellent customer-centric experience. 

What You'll Work On

• Be the subject-matter-expert of our customers and the business in order to shape solutions that are valued by our customers and that work for the business
• Within the overall customer experience vision, define product strategies and mid-term goals via data driven insights whilst keeping abreast of relevant market trends, the competitive landscape, and business objectives
• Help guide the organization through digital transformation with a persistent focus on customer problems to solve, rather than delivery of features requested; Drive adoption of agile ways of working within product teams and stakeholders to rapidly innovate and deliver measurable value
• Optimize effective product discovery via accountability to value and viability testing, while facilitating cross-functional product team opportunities to complete usability and feasibility testing
• Define use cases/user stories and own roadmaps with a focus on modular product/service innovation; ensure that definitions are aligned to needs of the diverse global operations and quality teams within ADC
• Continuously translate roadmaps into detailed requirement documentation, backlog management, and sprint delivery timelines, while working closely with business stakeholders to bring solutions and their value to life
• Drive continuous communication of roadmaps, progress and changes to stakeholders, leadership, and product teams via regularly scheduled meetings, communications, and planning sessions
• Conduct product team retrospectives t