Customer Service Specialist - (ZR_24336_JOB)

This is a remote position.

Customer Service Specialist 

We are seeking a proactive and detail-oriented Customer Service Specialist to support our growing network of e-commerce websites:

This position is fully remote and involves managing customer interactions via helpdesk software, email, and live chat. AI-assisted response tools are used to support and speed up communication, but a strong emphasis remains on clear communication, empathy, and human problem-solving.

Key Responsibilities:

• Respond to customer inquiries via helpdesk software, email and live chat across multiple websites
  
• Assist with order-related questions including:
  
• Order status and tracking updates
  
• Returns and refunds
  
• Warranty claims and replacement requests
  
• Provide accurate and prompt advice on battery compatibility and exchanges (AI assisted or referencing our websites to confirm compatibility)
  
• Maintain a friendly, calm, and professional tone—even with frustrated or irate customers
  
• Update existing orders with tracking numbers in WooCommerce or relevant CMS
  
• Respond to address change requests and order cancellations prior to dispatch
  
• Document and manage all customer communications using our helpdesk software
  
• Use AI-assisted tools to streamline and enhance customer response quality
  
• Escalate complex issues to the appropriate team members when necessary
  
• Continuous training and support will be available to ensure success in the role
  

Required Skills and Qualifications:

• 1+ year experience in e-commerce or customer service (preferably with WooCommerce experience)
  
• Strong written communication skills with excellent English grammar and clarity
  
• Ability to multitask and prioritize tasks in a fast-paced environment
  
• Empathetic and customer-first attitude
  
• Comfortable navigating order management systems and spreadsheets (Google docs)
  
• Familiarity with tracking systems (USPS, FedEx, Australia Post, Royal Mail, etc.)
  
• Experience using helpdesk software (Zendesk, Helpdesk.com)
  
• Reliable internet connection and ability to work independently
  

Preferred Qualifications:

• Experience working with battery or consumer electronics brands
  
• Technical aptitude to troubleshoot common customer questions and issues using both AI, google and website references.
  

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job