Customer Success Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!
 

We're committed to bringing passion and customer focus to the business.

** Position is Remote (US) **

Joining Kyriba means becoming part of a team dedicated to your ideas and individual growth, a team that recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible, and inclusive work environment.   Our team is committed to diversity, equity, and inclusion, and we work to ensure that our team members feel they belong, are valued, appreciated, and engaged.  

Who We Are: 

Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba’s real-time data and AI-empowered tools empower its customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements and cash flows. For more information, visit www.kyriba.com.

Who You Are:

You possess strong business acumen and the ability to interpret and utilize industry and company information to understand customers’ needs and effectively communicate how we’ll help them become best run organizations.  You are a Customer Success professional who consults with customers to uncover and help achieve their business goals. You cultivate C-level relationships and bring data driven insights to life. You will also be responsible for developing high-trust relationships with your customers, measured through growth, attrition, retention, and relationship health. This is a strategic role working with our customers, Kyriba’s internal teams, and has central importance to our ongoing success as a company.  

How You Will Contribute:

• Engage with Kyriba’s customers to drive and accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements, consequently achieving mutual success across the customer lifecycle.

• Manage a diverse portfolio of customers, including large global businesses and customers with a high-level of complexity, focus and intensity.

• Proactively engage customers to ensure they adopt full functionality to get maximum value from Kyriba

• Facilitate executive meetings that measure progress and business impact

• Strong outcome focused, drive to deliver value to customers in support of profitable growth and retention goals.  

• Establish success metrics, annual goals and key objectives with the customer.   Leverage data & tools to track and deliver these metrics and goals.

• Forecast risk of revenue loss in account base by anticipating and planning for your customers’ needs

• Develop and document advanced, cross-functional, account strategies in Customer Success Plans, deliver success through value and insight relevant and unique to each customer 

• Identify opportunities at customer to grow Kyriba footprint through expansion of services 

• Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy 

• Facilitate Customer Advisory Counsels and support board member relationships

• Exercise Self-awareness

• Prioritize multiple competing priorities and stakeholders 

• Proactively collaborate with cross-functional teams to achieve successful customer outcomes

• Travel: 30% travel may be expected. 

Qualifications & Experience:

• Four-year undergraduate degree preferred

• 5+ years of experience in Customer Success, Account Management, or Sales

• Strong knowledge of SaaS models and value-based engagement

• Strong business and financial acumen; treasury domain expertise is a plus

• Track record of driving client adoption, retention, and growth

• Expert relati