Employment Type:

Full time

Shift:

Description:

This role promotes healthcare operational best practices and optimizes healthcare workforce management systems. Provide advanced technical and analytical coaching and assistance to Trinity Health Ministry colleagues and leadership on staffing and scheduling best practices. Additional responsibilities include: maintenance, optimization, and training on workforce systems including UKG Dimensions (formerly known as Kronos); building advanced analytical tools and variance analyses to help Ministry leaders achieve performance objectives; and, utilizing benchmarking tools to support continuous performance improvement across the organization.

ESSENTIAL FUNCTIONS

1. Demonstrate Trinity Health Mission, Vision, and Core Values in behavior, practices, and decisions.

2. Serve as a reliable and trustworthy team member supporting achievement of the Trinity Health Balanced Scorecard Metrics.

3. Demonstrate an understanding of and commitment to the philosophy and objective of continuous improvement (including both internal team work and consultative work with colleagues across Trinity Health).

4. Demonstrate an action-oriented, self-motivated attitude in the relentless pursuit to solve problems, optimize processes, and coach others likewise.

5. Demonstrate ability to be a positive, motivational change agent to facilitate effective adoption of new workforce management tools by clinical and non-clinical front-line managers. Maintain effective relationships with managers and executives.

6. Serve as a both a conceptual subject matter expert on workforce management standards and technical subject matter expert on the UKG Dimensions systems and other workforce or financial systems.

7. Educate, train, and consult with clinical and non-clinical front-line managers empowering them to:

a. optimize staffing to workload demand by hour of day and day of week based on historical data and forecasted workload, including for large, complex 24/7 operations departments

b. create staffing grids/models, budgets, forecasts, and variance analyses

c. interpret key workforce management, financial, and UKG Dimensions reports

8. Develop comprehensive (both conceptual and technical content) training/education materials.

9. Lead large group, small group, and individual training sessions. Lead and train other workforce management staff and other colleagues to train large group, small group, and individual training sessions (i.e. “train the trainer”)

10. As assigned, manage operations, enhancements, and day-to-day functionality of the UKG Dimensions (formerly known as Kronos) suite of products, including, but not limited to: Workforce Advanced Scheduler, Healthcare Productivity Analytics, and Healthcare Extensions (real-time acuity-based inpatient clinical staffing tool; formerly known as Optilink), and UKG Data Hub and other business intelligence applications.

11. Ensure integrity and timeliness of reporting from workforce and financial systems.

12. Support and optimize performance of contract labor management systems.

13. Ensure high quality customer service is delivered to Trinity Health Regional Health Ministry colleagues related to workforce management systems.

14. Build and implement labor expense budgets, forecasts, and staffing models in collaboration with clinical, finance, and operations leadership.

15. Prepare operational and financial analyses to determine the performance and profitability of business units.

16. Develop, document, and train colleagues to comply with Trinity Health workforce management standards using industry best practice resources such as benchmarking databases and professional association guidance (including, but not limited to, standards that dictate where and how labor hours are tracked, payroll policies, time and attendance policies, etc.)

17. Participate in and lead projects including developing and managing to a project plan. Ensure timely completion of deliverables. Participate in business workflow mapping, impact analyses and modeling. Prepare status reports or communication plans and keeps management and key stakeholders apprised. Resolve problems that arise and address risk factors to ensure project deliverable timelines are met.

18. Research and compile detailed information from multiple sources; prepare materials which may include the development of new policies, processes, and opportunities; present effectively in person or via web conference.

MINIMUM QUALIFICATIONS

- Must be an RN with UKG Pro Workforce Management experience - UKG Extensions experience preferred

1. Bachelor's degree in business, healthcare or related field and an equivalent combination of education and experience.

2. Healthcare