RD Sr. Specialist Business Enablement NAM

The Sr. Specialist Business Enablement RD NAM plays a pivotal role in the delivery of strategic and operational programs and initiatives, with a focus on: product & process optimization, product & platform adoption, field support, issue resolution.

You will be responsible for ensuring success metrics are achieved across initiatives through tight collaboration with executives, field leaders, corporate and external stakeholders, leveraging an optimistic and flexible partnership approach, consistent communications, and adoption of standard practices. This role requires a commitment to learning how each initiative impacts the big picture strategic goals within Randstad Digital. 

This position will perform functions to ensure the timely completion of initiatives and projects and the identification and mitigation of risks and issues. Projects may require coordination across onshore & offshore teams, lines of business, functional partners and internal & external stakeholders.

What you get to do:

• Builds strong relationships with clients, stakeholders, and internal teams to ensure effective communication and collaboration.
• Identify and manage risks, making informed decisions to mitigate potential challenges.
• Supports a culture of continuous improvement and innovation within the Business Enablement teams.
• Prepares process documentation, dashboards, reports, and recommendations, ensuring clarity and alignment with organizational goals, as needed
• Positively impacts quality of own work and the work of others on the team; works within guidelines and policies
• Continually fosters creativity, consistency, collaboration/communication, content, culture and customer advocacy - internally and externally from leadership to field producers.
• Contributes to the identification of new tools, systems, or methods that improve efficiency and effectiveness.
• Assists in preparing presentations and dashboards for senior colleagues, summarizing progress and key outcomes.
• Maintains records of improvement projects, ensuring compliance with governance and reporting standards.
• Support Tier 1 issue resolution, as needed.
• Collaborates with teams/stakeholders to gather input, validate solutions, and ensure initiatives are feasible and aligned.
• Prepares process documentation, reports, and recommendations, ensuring clarity and alignment with organizational goals.
• Provide regular updates to leadership on program and project status, key milestones, and areas requiring attention.
• Supports implementation of process changes by ensuring stakeholders are informed and engaged.
• Able to effectively communicate product benefits and process changes to end-users/stakeholders.
• Coaches and supports change agents/teams on how to best adopt new ways of working as a result of rolling out new products and product enhancements and identify challenges associated with the change.
• Serve as Subject Matter Expert (SME) for product, systems and processes in alignment with Business Readiness & Transformation teams to ensure timely information exchange, positive interaction and minimal negative impact.
• Identify challenges associated with product usage and make recommendations on solutions.
• Create support materials needed to increase adoption of new features/tools.
  
• Conducts post-implementation reviews, monitoring outcomes and identifying lessons learned.
• Prepare reports to identify and collate themes and trends received from field, talent and customers.
• Provide field support to triage problems and offer solutions based on product capabilities, as needed.
• Analyze viewership metrics of technology resources to adapt and optimize content.
  

What you need to bring:

• Minimum 4-year degree or equivalent work experience required
• 3+ years Proven experience in Staffing Operations, end-user Systems/Product/Tools delivery and adoption
• Proficiency using Google mail, calendaring and shared drives
• Excellent communication and facilitation skills required for various levels throughout the organization.
• Strong organizational skills and a reputation for driving accountability and consistency.
• Demonstrated continuous improvement, process documentation, and workflow skills.