Marketing Content Operations Specialist

Position: Marketing/Content Ops Specialist

Location:  Remote (East Coast U.S.; preferably NJ, PA, NY, FL)

BMTX Overview

BM Technologies, Inc. (NYSE American: BMTX) - formerly known as BankMobile - is among the largest Banking-as-a-Service (BaaS) providers in the country, providing access to checking and savings accounts, personal loans, credit cards, and financial wellness. It is focused on technology, innovation, easy-to-use products, and education with the mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. BM Technologies, Inc. is a technology company and is not a bank, which means it provides banking services through its partner bank. More information can be found at www.bmtx.com.

Our Mission

We are on a mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. And we are passionate about having fun while making an impact!

About the Role

We are looking for a passionate individual who has experience in marketing communications, proofreading, and campaign execution; has experience with creative review for both marketing promotions and service messages; and has a proven ability for attention to detail, making decisions, and effectively meeting deliverable expectations and deadlines. You will be responsiblefor writing/developing communications, the review and approval of marketing collateral; ensuring compliance of legal, regulatory, and branding guidelines; maintaining checklists and documentation within systems; managing audit requests of marketing, and supporting other projects as requested by leadership. This is a critical role in ensuring the company meets banking and regulatory guidelines while supporting growth targets. 

Responsibilities:

• Develop new marketing and operational/service communications to support business objectives.
• Review of marketing assets (for various channels - such as online, e-mail) to ensure that copy and offers comply with legal, regulatory, branding guidelines and policies.  
• Communicate errors, rationale, required actions, approvals, exceptions and status to Marketing Managers.
• Maintain project status and necessary documentation in the project database.
• Manage content review and stakeholder approval process, including internal and external stakeholders, within established deadlines and cycle-time benchmarks.
• Identify and resolve outstanding issues in a timely and effective manner.
• Follow policies and department’s best practices to ensure communications pieces are accurate, and have passed compliance policies.
• Work independently and collaboratively, taking initiative to support other corporate projects and ensure workload and productivity is aligned with capacity expectations.
• Work as the key contact for marketing audits.
• Support other corporate projects and initiatives.
• Perform other duties as assigned by Leadership.

Skills and Qualifications:

• College Degree from an accredited college or university (Business, Marketing preferred) or 3-7 years of professional experience in lieu of college degree required.
• 3+ years in a regulated industry (e.g., banking, automotive, insurance, medical) with marketing or advertising background, campaign execution, compliance/QA content review and/or relationship management skills.
• Affinity toward structure and following rules tied to compliance and legal guidelines.
• Ability to remain flexible and responsive when faced with multiple urgent requests and changing priorities.
• Strong writing skills as it relates to communications (both service/operational- and marketing/advertising-related communications); NOTE: writing samples will be requested as a part of the interview process for this role.
• Strong knowledge of Microsoft Office, PDF Writer and Excel required.
• Attention to detail and data checking/proofreading skills. Ability to deliver flawless quality work.
• Interpretation of information and decision-making skills to determine if guidelines apply.
• Strong communication skills and ability to articulate errors, rationale, and action that needs to be taken.
• Project management experience. Ability to deliver on promises/meet deadlines.
• Ability to work independently, and as a team member.
• Empowered to constantly find ways to optimize and automate to ensure operational processes are extremely efficient for all stakeholders involved.
• Passio