Customer Experience Manager

<div> <div> <div> <div> Location(s) </div> <div> El Marques, Querétaro </div> </div> <div> <div> Company </div> <div> Guardian Glass </div> </div> <div> <div> Career Field </div> <div> Customer Service </div> </div> <div> <div> Job Number </div> <div> 191574 </div> </div> </div> </div> <div> <div> <div> <div> <p><strong></strong></p><div><p><strong><span>Your Job</span></strong><span></span></p><p><span>Guardian Industries is looking for a Customer Experience Manager to join our team in El Maques, Qro </span></p><p><span>The ideal candidate will possess strong leadership skills, a customer-centric mindset, and the ability to drive team performance to achieve company goals.</span></p><p><strong><span>Our Team</span></strong></p><p><span>Our Customer Account Management team is passionate about creating value for our customers and the business. By collaborating across functions, driving continuous improvement, and supporting commercial transformation efforts, we help deliver solutions that strengthen customer partnerships and contribute to Guardian's long-term success.</span></p><p><strong><span>What You Will Do</span></strong><span></span></p><ul><li><span>Provide direction, mentorship, and support to the Customer Account team while fostering a positive and productive work environment</span></li><li><span>Oversee the management of customer accounts, ensuring high levels of customer satisfaction</span></li><li><span>Act as an escalation point for complex or unresolved customer issues</span></li><li><span>Track and analyze team performance metrics to ensure targets are met or exceeded</span></li><li><span>Prepare regular reports on team activities, customer feedback, and performance results</span></li><li><span>Implement best practices and innovative solutions to streamline operations</span></li><li><span>Provide ongoing coaching and feedback to support employee growth and performance</span></li><li><span>Work closely with other departments to align customer account strategies with overall business objectives</span></li><li><span>Engage and lead commercial transformation efforts and process implementation</span></li><li><span>Drive alignment between the customer account team and the Commercial Vision</span></li></ul><p><strong><span>Who You Are (Basic Qualifications)</span></strong><span></span></p><ul> <li><span>Experience in a customer account management role or supervisor experience </span></li> <li><span>Experience adhering to service and delivery deadlines </span></li> <li><span>Experience managing competing priorities in a fast-paced environment </span></li> <li><span>Experience working through CRM and ERP systems</span></li> <li><span>English Proficiency </span></li> </ul><p><span></span></p><p><strong><span>What Will Put You Ahead</span></strong><span></span></p><ul> <li><span>Bachelor’s Degree or equivalent experience in Customer Service, Account Management, or Supply Chain </span></li> <li><span>Advanced analytical skills (prepare/analyze databases and spreadsheets to make business decisions and recommendations to senior leadership)</span></li> </ul><p><span></span></p><p><em><span>At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for