Principal Tech Business Mgmt

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

Responsible for implementing, improving, supporting and leading the processes, strategies, communications and tools for technical organizations to enhance operational efficiency and competitive advantage in technical business areas. Must have a thorough knowledge of the technical organization (processes, procedures, tools, applications, systems, etc.) coupled with a strong business background in order to fully support th

Key Roles and Responsibilities:

Typical tasks may include, but are not limited to, the following:

• Internal Process Design and Implementation: Define, design, and implement processes and process improvement within the technical organization. Deploy tools and implement Agile methodology.

• Compliance Support: Create and manage compliance policies, standards, and processes; manage audit and compliance reviews; conduct process and quality reviews and audits; conduct vendor management and relations; oversee disaster recovery and business continuity planning.

• Financial Oversight: Conduct financial modeling and analysis. Prepare and review business cases. Manage IT project management, front door process and financials.

• Analysis and Reporting: Develop and maintain metrics, scorecards, and performance analyses. Identify performance gaps and recommend solutions.

• Planning and Strategy: Coordinate infrastructure programs and manage roadmaps. Engage in strategic and tactical planning activities. Create communications for technical organizations.

• Technical Impact Assessment & Solution Leadership Serve as the recognized technical authority for the assigned business portfolio, maintaining deep expertise in underlying technologies, systems architecture, and operational processes. Lead the end-to-end technical impact assessment for all proposed product, technology, and network changes, including requirements gathering, feasibility analysis, integration mapping, and risk identification. Conduct comprehensive process modeling and data analysis to quantify change impacts on key business metrics (e.g., order accuracy, service fulfillment cycle times, customer support resolution rates). Collaborate with system architects, engineers, and IT partners to identify upstream and downstream dependencies, interface points, and critical system constraints. Develop and maintain detailed technical documentation, such as business case justifications, impact statements, integration diagrams, and mitigation plans.

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• Business Strategy Development Partner with executive leadership to translate enterprise goals into actionable business strategies for the assigned portfolio, integrating technology roadmaps and process optimization initiatives. Identify and prioritize strategic opportunities for digital transformation, automation, and operational efficiency, using market research, benchmarking, and internal data analytics. Facilitate strategy workshops and cross-functional sessions to align business, technology, and operational leaders on portfolio direction and investment decisions. Build business cases for new initiatives, quantifying expected benefits, resource requirements, and ROI to support executive decision-making. Regularly monitor industry trends and regulatory changes that may impact the assigned portfolio, proactively recommending strategic adjustments.

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• Change Implementation & Project Management Lead cross-functional teams in the planning, execution, and validation of complex change initiatives, ensuring technical and operational requirements are translated into effective project plans. Develop and manage detailed project schedules, resource plans, and risk registers, ensuring milestones and deliverables are met. Oversee the design, testing, and implementation of new business processes and technical solutions, ensuring alignment with operational