Patient Services System Manager - Commercial IT - Job ID: PSSM

Ascendis Pharma is a dynamic, fast-growing global biopharmaceutical company with locations in Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare Disease and Oncology.

Here at Ascendis, we pride ourselves on exceptional science, visionary leadership, and skilled and passionate colleagues.

Guided by our core values of Patients, Science, and Passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs.

Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We offer a dynamic workplace for employees to grow and develop their skills.

Are you ready to make a meaningful impact in the pharmaceutical industry? At Ascendis Pharma, you’ll play a key role in supporting our Patient Services and Field Reimbursement teams by managing and enhancing our patient support platforms and services. As part of the Commercial IT Product Team, you’ll collaborate with passionate colleagues to deliver innovative solutions that improve patient access and support.

Patient Services is a vital and rapidly growing function at Ascendis. It helps patients get on—and stay on—therapy by providing personalized support, navigating access challenges, and ensuring continuity of care. This work directly contributes to better patient outcomes and has a tangible, positive impact on people’s health and lives. Supporting this team means enabling real-world change through technology.

This role also involves working with complex, high-value data from specialty pharmacies, hub services, and our data aggregator. You’ll help ensure that data is accurately ingested, integrated, and made actionable across systems. Your work will support critical reporting, analytics, and operational workflows that drive patient engagement and program effectiveness.

In this role, you’ll work closely with IT Business Partners, Product Owners, and external platform partners to intake new requirements, curate a product backlog, and drive agile delivery. You’ll also support end users, triage issues, and ensure the reliability and performance of critical systems. 

As part of the Ascendis Pharma Global IT, Continuous Delivery organization, you’ll be embedded in product teams that drive business value streams. Together, we’ll create solutions that make a real difference.

Key Responsibilities

• Serve as the Patient Services System Manager for IT systems supporting Patient Services and Field Reimbursement business processes.
• Manage relationships with data and platform partners—including specialty pharmacies, hub services, and data aggregators—to ensure accurate and timely data integration.
• Engage directly with business stakeholders to intake new requirements, prioritize enhancements, and define release plans.
• Curate and maintain a product backlog aligned with business goals and agile delivery capacity.
• Collaborate with the Product Owner on product strategy and roadmap execution.
• Support end users by triaging issues, managing incidents, and coordinating with third-party vendors as needed.
• Facilitate workshops and gather detailed user requirements, translating them into actionable solutions.
• Lead and/or support product teams in the implementation and enhancement of system capabilities.
• Oversee system configurations, upgrades, and continuous improvement processes.
• Monitor system health and performance, proactively addressing issues to maintain operational availability.
• Develop training materials and conduct user training to ensure proper system usage and adoption.
• Remediate security vulnerabilities, ensuring systems remain secure and compliant with industry regulations.
• Collaborate with IT Infrastructure, QA, and business owners to drive project success and meet business expectations.
• Work in an agile delivery environment, delivering monthly releases to continuously improve system capabilities.
• Support data quality, reconciliation, and reporting efforts to ensure accurate and actionable insights from patient services data.
• Facilitate agile ceremonies including daily stand-ups, backlog refinement, sprint planning, and retrospectives to ensure team alignment and continuous improvement.
• Maintain and optimize work item tracking in Azure DevOps, ensuring visibility into both strategic initiatives and operational support tasks.
• Generate and present Power BI reports that visualize team velocity, sprint progress, and resource allocation across workstreams.
• Collaborate with the Product Owner and delivery team to ensure sprint goals are met and priorities are continuously aligned with business needs.
<