Patient Services Coordinator I-World Trade Center Health Program-Psychiatry

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Roles & Responsibilities: 

The World Trade Center Mental Health Patient Services Coordinator plays a crucial role in the delivery of mental healthcare services. Serves as liaison for patient care activities within WTC Health Program and ensures quality patient care during patient visits. Helps educate patients on their care treatment plans and their accessibility including telehealth and helps coordinate services with internal and external WTC Mental Health Providers.

• Works cohesively with internal and external WTC MH Providers to facilitate patients' care plan by facilitating appointments and coordinating information and continuing care requirements.
• Collaborates with other clinical staff to resolve issues impacting patients' care progression.
• Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers.
• Monitors and updates schedules and available databases with visit status, visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments and resolving billing errors (when applicable).
• Works as liaison with MH Providers, patients and clinical staff to connect patients with relevant internal/external resources.
• Provides recommendation for process/service improvement to promote patients satisfaction and address issues.
• Reviews, investigates, routes and follows up on patient questionnaires in order to assist clinical staff and administration in monitoring patients' responses. Enters the data from the questionnaires to an internal database. 
• Documents patient concerns, and action taken, to include patient demographic data, synopsis of incident, actions taken to resolve, and outcome. May refer cases to Quality Assurance at manager's direction.
• Identifies systems related problems and works collaboratively with mental health providers, administrators and staff to resolve them. Conducts monthly accountability reports.
• May assist in the preparation of annual and quarterly executive reports for senior leadership and present data to leadership teams.

 

• Some college; Bachelors degree preferred
• 1-3 years of healthcare/customer service/patient navigation or relevant experience in. Population specific experience in mental health very important. Excellent verbal and written communication skills to communicate effectively with patients, staff, visitors and vendors. Ability to speak Spanish preferred.

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to professional advance. We share the belief that all employees, regardless of job title or expertise contribute to the patient experience and quality of patient care.

 Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospita