Director, Tech Operations

Who is Taco Bell?

Are you ready to lead the charge in shaping the technology landscape for over 7,000 Taco Bell restaurants across the U.S.? As the Director of Technology Operations, you’ll be at the helm of a dynamic team of 150+ tech professionals, ensuring every digital touchpoint in our restaurants runs smoothly and efficiently.

This isn’t just a leadership role—it’s an opportunity to redefine how technology fuels our business. You’ll collaborate with sister brands to drive innovation, uncover strategic opportunities, and create efficiencies that elevate the guest and team member experience. With an integrated technology strategy, you’ll sharpen our competitive edge and propel Taco Bell’s growth.

You’ll lead high-impact teams across Service Desk, Network Engineering, Reliability Services, Restaurant Deployment, and Incident Management, delivering seamless tech solutions that keep our restaurants thriving. As a visionary problem solver and strategic leader, you’ll inspire teams, build strong partnerships, and ensure every technology initiative delivers real business results.

This position will be based in Dallas, TX, or Irvine, CA. If based in Dallas, travel of up to 50% will be required.

If you’re passionate about people, technology, and making bold moves, this is your chance to drive transformational change at one of the world’s most iconic brands. 

About the Job:

The Director of Technology Operations oversees the development, maintenance, and support of technology for over 7,000 Taco Bell restaurants in the US. They lead a team of over 150 technology professionals to ensure all business technology needs are met. With this role, the opportunities are endless and involves collaborating with sister brands to improve technology operations, seeking strategic opportunities for synergy and efficiency. The Director drives an integrated technology strategy to enhance competitive edge and growth. They build cohesive teams with internal and external partners, are passionate about people, technology, and program management, and inspire and lead teams to achieve great results. They are innovative problem solvers who drive conversations toward productive solutions and work closely with various stakeholders to deliver programs.  They will lead their teams consisting of the Service Desk, Networking Engineering, Reliability services, restaurant deployment, and restaurant incident management to deliver on key technology and business initiatives. This position will be located in either Dallas, TX or Irvine, CA only. If based in Dallas, up to 50% travel will be expected.

The Day-to-Day:

• Drive strategies to enhance product observability, audit processes, and drive proactive monitoring and alerts. Lead the team to reduce restaurant issues and escalations by collaborating with product and engineering leaders. Ensure efficient, effective, and secure technology operations by streamlining processes and automating tasks.
• Provide oversight on Restaurant Support Service Franchise Fund and technology budget. Oversee budgets and resources for reliability services team.
• Collaborate with sister brands globally to identify opportunities for synergy and efficiency in Technology Operations practice, process and systems.
• Drive long-term growth with an integrated technology strategy focused on continuous improvement and stability
• Advise senior leaders on technology platform performance and develop action plans based on data trends.
• Lead vendor relationships and negotiate contracts with technology suppliers.
• Manage a team of over 150 people, focusing on hiring and growing diverse talent across Service Desk, Networking Engineering, Reliability engineering/support, restaurant deployment, and restaurant incident management.
• Lead partnerships with technical functions across Yum! and Taco Bell company to ensure organizational alignment on priorities for the technology operations function

Is This You?

• BA/BS and advanced degree required, particularly an MBA, is highly desirable and strongly recommended
• Minimum 12 years of experience in senior technology leadership positions with experience leading and managing large transformational technology programs and projects; minimum 5 years leading large teams
• Foundational knowledge and practical experience with ITIL frameworks is required
• Strong leadership skills and the ability to manage and motivate teams of technology professionals.
• Excellent communication skills, including the ability to explain technical concepts to non-technical stakeholders
• Experience with regulatory compliance and industry standards for technology infrastructure
• Knowledge of emerging technologies and trends in technology oper