Client Delivery Manager-AR and Denial Management

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.  

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. 

As our Manager of Client Delivery for AR and Denial Management you will be responsible e for supporting internal initiatives and implementing client programs as it relates to R1’s AR & Denials Management solution.  Every day you will have client engagements, perform data verification, create reports, deliver service results to clients, respond to client questions, and take client meeting minutes.   To thrive in this role, you have experience in AR and Denial Managment, enjoy presenting to leadership, and managing large accounts.

Responsibilities: 

• Portfolio will be of a higher level of complexity, ensuring consistent service delivery and client satisfaction 

• Coordinate with senior leadership and cross functional teams to ensure seamless service delivery and the resolution of complex issues 

• Develop and implement strategic initiatives to enhance client relationships and drive business growth 

• Serve as the main point of contact for assigned clients (minimum of 5 clients) and act as a communication connection between clients and Operations, Client Success, and other service lines 

• Manage client meeting schedules and agendas for assigned client\Utilize spreadsheets and data visualization software including Excel and Power BI to create material 

• Create, Deliver and Present all standard and ad hoc client facing reporting based on client needs 

• Use various methods to compile, analyze and convey numerical or statistical data, including pivot tables, graphs and spreadsheets 

• Perform account level auditing for report/deliverable integrity where applicable

• Coordinate with Client Delivery Director on SME input 

• Maintain and manage client required documents, ensuring accuracy and timely updates, while coordinating effective communication between all relevant stakeholders

• Manage and lead client meetings: Agenda Creation/Distribution, Meeting deck prep and coordination, Deliver project results to Clients,  Create Meeting Minutes as an active listener to demonstrate clear understanding of client needs and action items ​

Required Qualifications: 

• 2+ years of internal or external customer service experience

• Experience presenting to executives, CFOs, etc...

• Experience working with large healthcare systems or multiple hospitals

• 2+ years' experience working in AR and Denial Managment or Patient Finanancial Services

• Proficiency with Microsoft Office and proven experience in working with MS Excel creating Pivot Tables, V Lookups, etc... (intermediate level Excel or above) 

• Proven experience in bu