Director, Transformation Office

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

PayPal is seeking an experienced Leader ( Director, Enterprise Systems & Employee Technology Transformation) to support transformation programs across Finance, Sales & Marketing, and other Corporate Functions, in the newly formed Transformation Office for Enterprise Systems and Employee Technology. This leader drives the implementation of transformative technology initiatives and bridges the business and IT teams. This role will report to the Head of the Transformation Office and will be instrumental in driving strategic change, ensuring operational excellence, and leading transformative initiatives that align with PayPal's business objectives. They should demonstrate the ability to blend business acumen, technological expertise, and creativity. Experience leading and inspiring teams while driving transformative initiatives in a matrixed organization is essential, as is proficiency in data analysis and interpretation for strategic decision-making. Excellent stakeholder management, communication and collaboration skills are crucial for success in this role.

Job Description:

This role will focus on the strategy, change management, adoption, project management & implementation of large transformational programs across Finance, Sales & Marketing, and other Corporate Functions.

• Work closely with Business Transformation counterparts, IT and product organizations to build an actionable, cross-functional roadmap for execution

• Collaborate with senior leaders to identify and prioritize transformation initiatives

• Collaborate with cross-functional stakeholders, including business units, IT, data analytics, and external vendors, to align expectations and ensure successful project execution

• Analyze and optimize processes, operating rhythms, workflows and efficiency improvements

• Develop and execute comprehensive change management plans to facilitate the successful adoption of new marketing technologies within the organization

• Develop and document standard operating procedures, training materials, and best practices for marketing technology utilization

• Provide training, coaching, and support to marketing teams to enhance their technology proficiency and data-driven decision-making capabilities

• Foster a culture of continuous improvement and innovation in the use of marketing technologies

• Monitor and report on the progress of transformation initiatives, providing regular updates to executive leadership

• Bachelor's degree in Bu