OPERATIONS & MGMT CONSULTANT II - SES - 64030911

Requisition No: 859400 

Agency: Department of Health

Working Title: OPERATIONS & MGMT CONSULTANT II - SES - 64030911

 Pay Plan: SES

Position Number: 64030911 

Salary:  $2,000.00 to $2,133.00 Biweekly 

Posting Closing Date: 09/10/2025 

Total Compensation Estimator Tool

Job Posting Category:  State Personnel System

Applicants accepted only from employees currently employed in a State Personnel System position. Applicants will not be accepted from those employed outside of the State Personnel System.

Your Specific Responsibilities:

This position is a key member of the Administrative Services team, and as such participates in the strategic management process and the development and implementation of the department’s business plan, which includes the planning, implementation, and allocation of the CCHD’s program resources – financial (budget), human, materials, supplies, and equipment.  This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.

SUPERVISE AND OVERSEE FRONT OFFICE STAFF ACTIVITIES AND OPERATIONS OF VITAL STATISTICS:

• Monitor and provide training to front office staff/deputy registrars
• Manage and coordinate Healthy Start Data Entry Performance Measures
• Scheduling of client appointments
• Client financial screenings
• Obtaining and updating basic demographic and medical data in HMS
• Collection of fees/billing and generation of receipts to clients
• Accurate and timely entry of all clients financial and billing data in HMS
• Ensures completion of encounters and data entry based upon client fee category
• Ensures encounter forms are reconciled at the end of each day
• Ensures accurate client information is maintained in HMS
• Ensures cash drawers are closed out with receipts daily
• Ensures change is available to cashiers
• Order and stocking of office supplies
• Ensure compliance of statutes and state guidelines are followed, to include paper record and manual processes.
• Monitor and complete annual self-assessment tools.
• Manage local computer account access to applications and programs including USAR maintenance
• Oversee and manage the security of safety paper and ensure compliance with policy and procedures
• Monitor and provide training to tax collector office staff.
• Attend required state office training sessions and conference calls.
• Monitor and ensure timely filing of birth and death records.
• Assures staff compliance with submission of EARS assuring EARS are done correctly and timely

 

QUALITY IMPROVEMENT:

• Identify and document quality or process improvement projects
• Conducts analysis and oversees the implementation of improved work processes and workflow to improve quality control and operating efficiency. 
• Prepares written materials, which include, but are not limited to, correspondence; statistical reports; monthly and/or quarterly reports regarding client services and performance. [i.e., client no show appointments]
• Planning, organizing, and directing the implementation of programs related to the front office staff.
• Representing DOH Charlotte in areas concerning the front office staff, through participation with agencies from state, county and municipalities, and community agencies, businesses, and the media.  Attends and participates in department professional and managerial conferences and meetings.
• Acting as a consulta