IT Operations Support Lead

Job DetailsJob Location: General Admin - Oakland, CA 94611Salary Range: $90,000.00 - $110,000.00 Salary/year
About Cardea Health:  

Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. We provide medical support to populations that experience homelessness.  

At Cardea, we are dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We actively encourage individuals from underrepresented backgrounds to apply for our open positions. We value your unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together. 

Primary Work Location:  

Hybrid: This is a hybrid position based in the Bay Area. Team members in hybrid roles split their time between remote work and in-person collaboration. In-person work may take place at any of our Bay Area locations, depending on team needs, client services, or program priorities. Hybrid roles are designed to support flexibility while maintaining strong, mission-driven connections across teams and sites. The frequency of in-person work varies by week depending on the needs of our programs. 

Job Summary:   

We are seeking an experienced IT Operations Support Lead with strong organizational and interpersonal skills to take full ownership of Cardea Health’s internal IT environment. This hands-on, senior-level role requires deep expertise in network administration, systems and device management, endpoint security, and multi-site end-user support. The ideal candidate is highly proactive, able to work independently, and comfortable managing technology across multiple east bay locations. 

This role serves as the primary point of contact for all internal technology support needs, overseeing day-to-day IT operations, security tasks, system administration, and device lifecycle management. The IT Operations Support Lead works closely with the Chief of Staff on IT planning, account management, purchasing, and vendor coordination, while providing guidance and oversight to a part-time IT support staff member. This position is critical to ensuring reliable, secure, and efficient technology for all Cardea Health employees. 

Job Responsibilities & Qualifications
About the role:

Lead the evaluation of Cardea’s information systems and develop strategic recommendations for technology enhancements, modernization initiatives, and investments that drive organizational performance

Manage, mentor, and guide designated IT staff; assign priorities, monitor progress, and ensure successful completion of projects and initiatives

Ensure help desk requests are addressed promptly and effectively by coordinating with the IT team, monitoring response times, supporting staff in delivering timely assistance, and personally handling tickets when needed

Safeguard the security and compliance of Cardea’s information systems by implementing cybersecurity best practices, monitoring risks, and maintaining HIPAA and other regulatory standards for data, networks, and applications

Travel between Cardea sites across multiple East Bay locations to provide hands-on IT and software support, as well as infrastructure oversight

Plan, implement, and maintain technology infrastructure programs that ensure reliable operations, align with organizational goals, and support budget objectives

Oversee enterprise technology functions, including system upgrades, application management, network reliability, shared data resources, and lifecycle planning

Govern the policies, standards, and strategic direction for robust connectivity and network integration across local and wide area networks, including remote sites, to ensure secure, reliable, and scalable site to site communications

Act as a strategic technology advisor to Cardea staff and departments, facilitating effective system use and guiding adoption of new tools, processes, and best practices

Identify skill gaps, promote staff development, and implement targeted training programs to enhance system utilization, security awareness, and workforce capability


Analyze complex system challenges and organizational needs; prepare actionable reports and recommendations; collaborate across departments to support cross-functional initiatives


Oversee vendor relationships, contracts, and service agreements; coordinate external support and ensure vendors meet perform