Jr. Customer Success Analyst (Data Focus)

About the Role
 
WebFX is seeking an entry-level candidate for our DataTech team! Our ideal candidate has a bachelor's degree (or will soon have one!), a track-record of strong academics, and is excited about all things technology, analytics, and client consulting. Related experience is awesome to have, but never required - we'll train you on everything you need to know.
 
The Qualifications: Who You Are
 
Education:
A Bachelor's Degree: All majors welcome!
GPA: 3.4 or above
(Upcoming grads are encouraged to apply - we interview and hire up to a year in advance!)
 
Suggested Experience and Skills:
Prior experience working, in any field (for example: a part-time job, summer job, internship, etc)
Strong verbal and written communication skills
Customer service experience (in any industry)
Analytical and research skills
Ability to translate technical information into simple terms
Digital marketing experience (a bonus!)
Experience in analyzing data and creating reports (a bonus!)
 
Tools/Technical Skills:
(Not required, but awesome to have!)
Excel/Google Suite
Google Analytics, Google Tag Manager, or Google Ads
CRMs (such as Salesforce, Hubspot, Pipedrive, or similar)
 
Qualities and Traits:
You're passionate about data and technology, and love talking about them with others
You're professional, dependable, and self-motivated
You take pride in your work and always strive for high-quality results
You work with urgency and enjoy getting things done
You're proactive when it comes to solving problems
You're a lifelong learner, and are always looking to stretch and grow your skills
You love thinking both creatively and analytically, and love using data to make decisions
 
Don't stress if you don't have every experience listed - we hire for soft skills, and believe hard skills can be trained. If the job responsibilities sound interesting, and these traits sound like you, then we want to hear from you!
 
 
The Job Responsibilities: What You'll Learn to Do
 
Consult with Clients on Technical and Analytical Solutions
(About 40% of your day)
 
Communicate directly with assigned clients, providing industry advice and recommendations to help them achieve their goals
Consult with clients on their individual suite of technical tools, such as Google Analytics, Google Tag Manager, CRMs, data-tracking platforms, etc
 
Work Behind the Scenes to Analyze Data and Configure Solutions
(About 30% of your day)
 
Make recommendations and set up data-tracking platforms and functions accordingly for clients
Perform quality assurance for a client's technical solutions
 
Communicate Internally With Other WebFX Teams
(About 20% of your day)
Consult internally with WebFX marketers and account managers on client goals and data tracking
Work with the WebFX Martech development team to assist in creating client marketing automations and integrations
 
Become an Expert on WebFX's Proprietary Data and Software Solutions
(About 10% of your day)
 
Develop an expert-level understanding of WebFX's software product suite
Walk clients through our proprietary software solution, RevenueCloudFX
 
 
The Benefits: What You'll Get
 
Comprehensive, On-the-Job Training and Career Development
Initial "career kickstart" training to learn foundational hard skills over the first few months on the job
Ongoing advanced training sessions from industry experts as you progress further in your role
Regular team Lunch-and-Learns in our on-site training amenities
 
Career Growth and Upward Progression Paths
All our Jr-level roles represent the first step on an upward promotional path within WebFX
Merit-based promotions are abundant for new team members who meet or exceed performance metrics
Regular 1-on-1 check-ins with a manager to support career growth
 
Potential promotional path for Jr. Customer Success Analyst:
DataTech Solutions Architect
Lead DataTech Solutions Architect
Senior DataTech Solutions Architect
 
In-Person Experience Alongside Our Team of Industry Experts
This position is based fully in-office at our riverside campus in Harrisburg, PA, with opportunities for this to evolve as Fxers advance in their career tenure.
 
Compensation
$50,000-$55,000 (potentially higher based on work experience)