Assistant General Manager

1. Leadership & Team Management:

• Supervise, train, and develop team members to ensure high performance and a positive working environment.
• Motivate staff to meet sales goals, customer service targets, and food quality standards.
• Lead by example, providing consistent direction and support to all employees.
• Delegate daily tasks to ensure the team is functioning efficiently and effectively.
• Provide on-the-job training, coaching, and feedback to team members to improve job performance.
• Manage shift scheduling and ensure adequate staffing for peak hours.

2. Customer Service & Satisfaction:

• Resolve customer complaints or concerns in a professional and prompt manner.
• Monitor customer service performance, ensuring all team members provide friendly, efficient, and attentive service.
• Enhance the customer experience by ensuring cleanliness, product quality, and service standards are consistently met.
• Ensure fast service and address any delays or bottlenecks during busy periods.

3. Food Safety & Quality Control:

• Ensure food is prepared and presented according to company standards, including proper portion sizes and cooking temperatures.
• Conduct regular food safety checks to ensure compliance with health and safety regulations.
• Monitor food preparation areas to maintain cleanliness and hygiene standards.
• Oversee inventory levels, ordering supplies, and stock rotation to minimize waste.
• Ensure all food safety and sanitation guidelines are followed.

4. Operational Management:

• Assist in managing the day-to-day operations of the restaurant, including monitoring sales, costs, and employee performance.
• Help with inventory control, tracking and ordering food, beverages, and supplies.
• Conduct regular audits to ensure compliance with operational standards and efficiency goals.
• Manage cash handling, ensure accuracy of register transactions, and oversee daily cash reconciliation.
• Supervise opening and closing duties, ensuring that the restaurant is secure and ready for the next day.

5. Financial Oversight:

• Monitor labor costs, food costs, and sales targets to maintain profitability.
• Assist in managing the restaurant's budget and financial records.
• Help ensure that financial reports, including sales reports and labor records, are accurate and up-to-date.
• Work with the management team to implement cost control measures to increase profitability.

6. Administrative & Reporting Duties:

• Complete daily operational reports, including sales, employee performance, and any incidents that occurred during the shift.
• Help maintain employee records, including attendance, performance evaluations, and payroll data.
• Assist with recruiting, interviewing, and hiring new staff members.
• Coordinate with other departments (e.g., marketing, district management) for promotions and operational improvements.

Brand-Specific Adjustments:

KFC:

• Focus on managing fried chicken preparation and ensuring quality control in the frying process.
• Oversee staff involved in cooking and serving chicken, ensuring the correct cooking times and seasonings.
• Emphasis on managing the drive-thru operations and managing the team during busy periods (e.g., lunch/dinner rush).
• Ensuring compliance with KFC’s proprietary recipes and standards.

Sbarro:

• A focus on managing pizza preparation including handling the pizza oven, dough preparation, and ensuring food consistency.
• Oversee the preparation of pasta dishes and other Italian menu items, ensuring proper portion sizes and taste.
• Coordinate kitchen staff for quick and efficient handling of large orders, especially during peak hours.
• Supervise front-of-house operations, ensuring smooth customer flow, especially in self-service or counter service settings.

Del Taco:

• Focus on managing Mexican fast food preparation including tacos, burritos, quesadillas, and other menu items.
• Supervise staff to ensure consistency in burrito and taco assembly, maintaining product standards.
• Oversee the drive-thru and counter service, ensuring speed and accuracy in a high-volume environment.
• Manage the preparation of salsas, sauces, and fresh ingredients, and ensure they me