Senior Director, Training and Field Operations

Job Description

General Summary:

The Senior Director, Medical Affairs (MA) Operations provides strategic direction and operational leadership within Medical Affairs to enable cross-functional teams to deliver on MA strategy. Develop partnerships across MA leadership including global strategy, regional teams, and global medical communications to determine appropriate areas and levels of support for planned activities as well as special project needs in key strategic initiatives. This role serves in a leadership role within Medical Affairs managing a functional operations team and stakeholder management for cross functional teams. This position oversees a team of individuals, systems and processes to ensure robust and consistent training and field operations across various roles in Medical Affairs including the North America field medical team.

Key Duties and Responsibilities:

• Defines and drives the vision of the Training and Field Operations team (including training operations and North America Field Operations) to achieve the highest-level service and customer satisfaction and a robust capability for Medical Affairs
• Oversee the Medical Affairs training standard and lead curriculum development process for disease area and role-based learning programs.
• Provide leadership for North America Field Operations team as they deliver business-critical digital systems, operations/processes, and capabilities and partners with the International Field Operations team to ensure consistency when needed and best practices are shared
• Delivers training plans that are practical, scalable, reusable, strategic and are aligned to industry standards and best practices
• Drives and implements technology solutions in close partnership with DTE to improve efficiencies and enhance the work the team
• Manage direct reporting lines and functions within MA Operations with overall accountability for setting and delivery of team objectives
• Motivate and direct a high-performing staff, provide coaching and actively participate in their development plans
• Consult with leadership teams across MA to ensure teams have appropriate operational resource and support to meet deliverables.
• Partner with the matrix partners in driving and delivering key strategic projects in MA
• MA Operations lead on cross functional project teams and alliance teams
• Effectively communicates to meet the needs of key stakeholders across teams and utilizes appropriate methods to deliver relevant and clear content and information
• Oversee the MA budget in coordination with Finance
• As a people manager within the organization, has financial accountabilities and human resource responsibilities for assigned staff.

Knowledge and Skills:

• Expert experience designing professional level scientific and technical Medical Affairs curricula including working with content specialists to design and implement effective training programs
• Advanced experience in Field Medical Excellence supporting digital systems including CRM/CLM and analytics/PowerBI
• Advanced knowledge of relevant Field Medical regulations and quality standards, with experience in supporting quality, compliance, and legal/ethics training
• Advanced experienced in demonstrating the ability to implement standardization across Field Medical related to KPIs/analytics, ways of working, and skills/capabilities
• Highly developed interpersonal skills with demonstrated experience in multi-team management in a matrix environment, mentoring, coaching, performance management, building high performance teams and resource planning
• Proven experience successfully leading in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient.
• Ability to think strategically and effectively influence, assess, plan, and prepare recommendations regarding team objectives
• Broad, comprehensive knowledge in advanced drug development and related functions, including theories and practices
• Substantial ability to communicate complex issues in a simple way for target audience at all levels and to orchestrate plans to resolve issues and mitigate risks
• Advanced business acumen with ability to influence enterprise-wide objectives
• Goal oriented and results driven with excellent problem-solving skills and ability to apply advanced critical thinking to solve unusual, unprecedented or highly complex issues
• Highly developed verbal and written communication skills and the ability to effectively reach/engage local, international and global audiences at all levels of the organization

Education and Experience:

• Bachelor’s degree required
• Typically requires 12 years of experience working in the biotech/pha