Senior Clinical Manager - SpringWorks

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Senior Clinical Manager - SpringWorks

The Senior Clinical Manager of Employer Services will be responsible for cultivating a high performing team of clinicians who deliver specialized workplace mental health services to key customers. They will report to the Senior Clinical Director of SpringWorks.

What you’ll be doing:

• Lead, mentor, and manage a team of clinical managers to deliver exceptional mental health support to the workplaces we serve, including high quality, strategic service delivery that yields strong customer and member level satisfaction, and timely completion of documentation of all proactive engagement strategies and service delivery.
• Interview, hire, onboard, train, deliver feedback, conduct team and 1:1 meetings, and support the professional growth of clinical managers
• Monitor quality of service delivery for dedicated clinical services
• Partner with operations leadership and cross functional stakeholders to research, document and effectively mitigate any escalations or concerns
• Proactively identify opportunities for clinician training to ensure successful execution of our vision and strategy and partner with ops enablement to facilitate development of training
• Identify need for SOP development and assign development to Clinical Managers/ Leads as appropriate, review, provide feedback/ edits, and sign off on operational SOPs drafted by Clinical Managers and Team Leads
• Serve as a clinical SME and partner with operations leadership and implementation teams to facilitate customer process/ program development, inclusive of process  and documentation and implement new accounts effectively
• Proactively work with operations leadership to identify key strategic and organizational developments that need to be communicated to Employer Services leaders and independent contributors, and create communication plans around these messages as necessary.  
• Cultivate a connected community of geographically dispersed clinicians and promote sharing of best practices among clinicians. 
•  Provide input to clinical policies in partnership with other Senior Clinical leaders 
• Provide input to productivity benchmarks and operational models 
• Help to identify process improvement opportunities and partner with process improvement teams to capitalize on opportunities
• Develop strong relationships with key customer stakeholders and Spring customer success partners
• Demonstrate strong professional presence and leadership to mitigate sensitive and highly escalated customer situations
• Other duties as assigned

What success looks like in this role:

• The teams under your leadership meeting quality score targets 
• Employees under your leadership feeling supported and engaged as evidenced by employee engagement surveys
• The customers you serve are delighted with services provided by clinicians under your leadership, as evidenced by customer satisfaction s