Senior Manager, Global Learning & Development Facilitation

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$110,760 - $166,400 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Human Resources

Job Description:

The Senior Manager, Global L&D Facilitation is accountable for leading a cross-border team of facilitators as they deliver high impact learning programs throughout TD Bank. The role is responsible for designing and implementing the global facilitation strategy to ensure colleagues are appropriately aligned and upskilled to deliver solutions that enhance employee skills, deliver against business objectives, and support TD's learning culture.

Depth & Scope:

• Acts as practice leader and/or top level expert within own specialized area
• Serves as key contact and the subject matter expert within area of expertise
• Develops policies and practices that are aligned with overall Human Resources strategy
• Oversees programs / services / issues that are highly complex, have wide scope / impact, and require broad business knowledge
• Works closely and effectively with HR partners in the businesses and other specialized areas
• Understands differing needs of business units / functions and adapts advice within overall strategy and policy
• Identifies and escalates issues having broad corporate implications / risks
• Leads a team of Human Resources professionals
• Ensures business partners and Human Resources are provided with high quality advice and support
• Shares expert knowledge, provide advice and counsel to business management and Human Resources teams
• Contributes to special initiatives by representing TDBFG / the business internally and externally, as a subject matter expert
• Monitors and communicates the effectiveness of strategies, programs, and practices related to own area of expertise
• Ensures programs and practices continue to meet business needs, comply with internal and external requirements, and align with Human Resources priorities
• Develops and manages a team of high quality resources through recruitment, training, coaching, and performance management
• Oversees the development of the departments business plan and monitor actual results
• Leads and follows-up on action planning to address Employee survey results
• Ensures integration of other areas of expertise in the development and delivery of programs and policies, as appropriate
• In partnership with appropriate HR practitioners, develops implementation strategies, anticipating HR issues beyond own area of expertise

 
Education & Experience:

• Bachelor's degree or progressive work experience in addition to experience below
• 10+ Years of related experience
• In depth knowledge of a specialized Human Resources function
• Expert communication, facilitation and presentation skills
• Proven ability to deal with all levels of management
• Strong Customer Service orientation and ability to establish strong working relationships with internal and external clients

Preferred Qualifications:

• Experienced Learning & Development practioner with a proven history of developing and deploying impactful solutions at scale.
• Experienced in creating a vision, framework, and mobilizing teams to effectively deliver training
• Proven experience in a global, matrixed organization, ideally within the financial services industry
• Strong understanding of adult learning principles, facilitation techniques and training technologies
• Undergraduate and Post graduate degree preferred

Customer Accountability:

• Understands and supports the Banks Customer Service Strategy
• Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders
• Provides the highest level of Customer service when dealing with internal partners, vendors or our Customer