Director, Quality

RH is seeking a strategic and detail-oriented Director of Quality to support our Baby & Child, Teen and Core Rugs categories. You will be responsible for leading and implementing quality strategies across the full product lifecycle, from development through production and post-market, ensuring that all products meet RH’s uncompromising standards for safety, quality, and craftsmanship. The ideal candidate will possess a deep understanding of luxury goods, child safety compliance, and a passion for building trust with our most discerning customers through product excellence.

YOUR RESPONSABILITIES

• Develop and execute quality assurance strategies specific to the Baby & Child and Teen categories
• Define quality metrics and lead initiatives to track, report, and improve performance across product lines.
• Ensure compliance with RH brand standards, safety regulations, and third-party testing requirements
• Collaborate with Design, Product Development, and Sourcing to proactively identify and mitigate quality risks during the development phase
• Lead the quality evaluation process, including pre-production inspections, in-line audits, and final product reviews
• Oversee corrective actions, root cause analysis, and continuous improvement programs.
• Partner with global vendors and factories to uphold RH’s quality expectations and safety protocols
• Lead vendor partner assessments, quality audits, and capability building to ensure consistent product execution
• Support the onboarding of new suppliers with rigorous quality training and alignment.
• Analyze customer feedback, returns data, and safety concerns to identify trends and implement corrective measures
• Act as a liaison between Quality and Customer Experience teams to address product-related issues promptly and effectively

OUR REQUIREMENTS 

• 10+ years of progressive experience in quality assurance, including leadership roles in consumer goods or home furnishings; experience with children's products highly preferred.
• Deep knowledge of U.S. and international child safety standards and regulatory requirements (e.g., CPSC, ASTM, CPSIA).
• Proven ability to lead cross-functional initiatives and manage vendor quality in a global supply chain.
• Strong knowledge of materials, construction methods, testing protocols, and compliance documentation.
• Exceptional communication, analytical, and organizational skills.
• Passion for luxury design, product excellence, and customer satisfaction

PHYSICAL REQUIREMENTS 

• Lift and handle product samples (up to 25 lbs) and perform hands-on product evaluations
• Comfortable in both office and manufacturing environments, including extended periods of standing or inspecting
• Fine visual acuity and manual dexterity required for detailed inspections and safety assessments

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.