Head Host - Peak New York
Tao Group HospitalityAbout the role
Tao Group Hospitality offers competitive benefits for all full-time team members such as:
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Program with Employer Match
- Life and Disability Insurance Plans
- Ancillary Insurance Plans
- Employee Assistance Program
- Fertility & Family Forming Support and Resources
- Pet Insurance
- TAO Marketplace
- Employee Discounts
- Time off and much more!
The Lead Host is responsible for leading and supporting the host team in maintaining Peak’s service standards. This role oversees the Level 5 podium operations, ensuring smooth coordination of guest arrivals and communication with the Maître D’ upstairs. The Lead Host manages the flow of guests, handles phone and reservation communications, and ensures seamless coordination between the podium and dining room. Stepping in as acting Maître D’ when needed. Greets guests and guides to appropriate table as directed by the Maitre’D. Communicates guests seating preference or any guest issues to the Maitre’D or Management. Interacts with the restaurant guests, fellow team members, and supervisors in a polite, courteous, and hospitable manner to ensure gracious hospitality.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
Anticipates and accommodates the needs of the guest
Maintains the general cleanliness and orderliness of the entrance area
Complies with Department of Health and company sanitation standards
Actively takes and processes reservations for guests
Perform regular restroom checks to ensure supplies are replenished and areas remain clean
Assists with incoming calls and answering questions from guests
Responsible for checking guests’ coats and other belongings (where applicable)
Assists with setting up front desk area, performs side-work and other opening/closing procedures as directed by management, including:
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