At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Diabetes Business Description:

The Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. We’re committed to meeting people with diabetes where they are in their journey, always with an aim to make their lives easier. Our portfolio of innovative solutions are designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease.

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This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Responsibilities may include the following and other duties may be assigned.

• Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions.
• Troubleshoots customer concerns, issues raised during training, product use or malfunctioning products, and/or software applications and recommends corrective action.
• Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries.
• Documents customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development.

PEOPLE MANAGEMENT FUNCTIONAL CAREER STREAM: 

Management and supervisory professionals with one or more employees who are focused on tactical, operational and some strategic activities within a specified area. Levels within the management career stream typically have six or more direct reports. The majority of time is spent overseeing their area of responsibility, managing performance, developing talent, engagement and inclusion, communicating business and operational developments, planning, prioritizing and / or directing the responsibilities of direct reports. Goal achievement is typically accomplished through performance of direct and / or indirect reports. A key responsibility of roles in this career stream is managing people. which includes: accountability for mentoring, developing and coaching staff on meeting/exceeding performance expectations and defined objectives, providing leadership to staff ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets, conducting performance reviews, and staff 1:1s to guide performance management and employee development efforts and manage toward departmental goals.

DIFFERENTIATING FACTORS

Autonomy: 

• Supervises team members providing tactical and / or technical supervision.
• Spends a portion of time performing individual tasks.
• Receives assignments in task-oriented terms and delivers results according to established procedures.

Organizational Impact: 

• Plans operational objectives for a team of support personnel, typically within (1) department.
• Decisions impact team schedules or the allocation of time or material resources.
• Typically does not have budget or P&L accountability, but may manage day-to-day elements of the budget (eg, overtime for staff).

Innovation and Complexity: 

• Makes adjustments or recommends enhancements in systems and day-to-day department processes.
• Problems and issues faced are generally defined, and may require understanding of broader sets of issues.

Communication and Influence: 

• Communicates with internal and external customers and vendors.
• Shares and exchanges relevant information to reach solutions.
• Typically presenting information and exchanging information.

Leadership and Talent Management: 

• Supervises a team of Support career stream employees, potentially across multiple geographic locations.
• Provides day-to-day work direction for distributed team