Director, Decision Science CRM

Band

Level 6

 

Job Description Summary

The ideal location for this role is East Hanover, NJ site but remote work may be possible (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. If associate is remote, all home office expenses and any travel/lodging to specific East Hanover, NJ site for periodic live meetings will be at the employee’s expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager.

 

Job Description

The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging data and advanced analytics capabilities to generate actionable insights that drive business growth. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. Reporting into the VP, Decision Science TA and Launch, this role is a critical contributor to brand & IPST decision-making by providing actionable insights, developing performance narratives, and ensuring alignment between brand strategies and organizational priorities to optimize business outcomes.

The Decision Science serves as a key driver of brand performance by translating complex data into clear, actionable strategies that enhance decision-making across the organization. By collaborating closely with cross-functional teams, GMs, and IPSTs, this role ensures a deep understanding of performance trends, identifies opportunities for business growth, and delivers concise performance narratives that inform both tactical actions and strategic direction. Acting as a trusted partner to leadership, the role also supports operational planning and fosters alignment across teams, enabling brands to achieve their full potential within the broader business ecosystem.

Major accountabilities:

• Serve as a proactive thought partner to GMs and IPSTs, sharing robust analyses, performance narratives, and actionable recommendations

• Support end-to-end decision making, leveraging data, insights and analytics

• Conduct analyses of performance trends, define key business questions (KBQs), and explore opportunities or challenges through deep-dive analyses

• Evaluate performance trends and overall strategy effectiveness by assessing key drivers of brand performance like market share, forecasts, ROI, etc.

• Support brand team in developing comprehensive brand strategies to drive market share and revenue growth

• Craft clear, concise, and actionable performance narratives for assigned brands, highlighting insights and recommendations for leadership and cross-functional teams

• Develop and share performance updates, analyses, and recommendations to IPSTs, Decision Science pods, and senior leadership

• Partner with brand team to develop and refine key performance indicators (KPIs) at the brand or functional level to ensure alignment with strategic goals

Key performance indicators:

Minimum Requirements:

• Minimum 5 years of experience in the pharmaceutical or healthcare industry, with a deep understanding of brand management, product lifecycle management and market dynamics

• Proven ability to analyze complex data sets, identify trends, and deliver actionable insights that drive performance improvements. Domain expertise in these areas is desired: secondary data analytics, data science, primary market research, field analytics and insights, market access and patient service analytics, or other related strategic analytics and management consulting

• Ability to balance operational execution with high-level strategic thinking, supporting both day-to-day brand performance and long-term business goals

• Ability to work collaboratively with cross-functional teams, including sales, marketing, and product development and drive strategic brand initiatives

• Ability to develop and execute marketing strategies and campaigns

• Excellent communication skills, capable of effectively collaborating with senior leadership and aligning diverse teams around strategic goals for IPST

• Proficiency in insight and hypothesis generation, behavioral science, data science, and primary and secondary research methodologies

• Strong leadership skills in a team environment which requires negotiation, persuasion, collaboration, and analytical judgment

• Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs and priorities

Education:

• A bachelor’s degree in business administration, Life Sciences, Marketing or a re