Director, People + Culture (HCM, People Analytics) - Client Service Team

Let us introduce ourselves. livingHR is the remote-first, professional services “work agency” created to make work better. We have served over 400+ organizations to provide human-centric, future-of-work ready, HR-managed services, professional services, and products to augment HR and People functions around the world.  
livingHR believes in taking exceptional care of our team so they can take exceptional care of our clients, partners, and communities. We are adaptable, entrepreneurial, and always looking to iterate and make improvements, which can come with a lot of change (for the better). If you are looking for a role where no day is ever the same, and you prescribe to the idea that variety is the spice of life, then you will likely enjoy our way of working. The people who find the most success here are those who are willing to be a part of a team, where no task is too big or too small, and feedback is welcomed.  To learn more about our Culture Code, Cares Campaign, and our WeBelong work in Diversity, Equity, and Inclusion visit our website: https://livinghr.com/.  
 Overview  Serve as the primary client contact and ensure successful delivery of livingHR product and solutions. This role is instrumental in maintaining a high level of client satisfaction. Collaborate closely with Principal and client stakeholders to allocate resources, prioritize initiatives, and achieve project goals within defined budgets and timelines. You will also lead the project team in delegating and coordinating essential tasks. 

Impact

• Leverage data across people analytics, survey data, compensation data, and business financial data to provide insights and recommendations to internal and external clients through data storytelling 
• Demonstrate a hands-on approach to delivering great work and effectively delegate/coach team members to ensure work is being done at the right level while providing team members with exposure and development across all practice area offerings 
• Effectively delegate to and coach team members, ensuring work is being done at the right level and team members gain exposure and development across all product and solution offerings   
• Leverage a combination of strong HRBP and People Operations tactical experience with the ability to help clients align HR strategy to business strategy  
• Demonstrate strength in professional services and client management by effectively fostering client relationships from seamless implementation and onboarding through every phase of client evolution and growth showcasing livingHR's value as an enduring strategic partner 
• Stay abreast of emerging trends and innovations in leadership practices, and proactively identify opportunities to differentiate our consulting offerings and add value to clients 
• Lead or contribute to HR technology vendor selection and implementation projects, including requirements gathering, vendor evaluation, system configuration, testing, and training 

Requirements

• Bachelor's degree in related field  
• Proven experience (3+ years) in professional services management, with a track record of successful project delivery and client satisfaction 
• Minimum of 8 years of progressive experience in HR, specifically overseeing HR technology selection and implementation, people analytics, and compensation cycles and initiatives 
• Experience working as HRBP or broad generalist within both SMB and enterprise organizations  
• Experience with people analytics, survey data, compensation data, and business financial data 
• HR Technology experience, preferred 
• Execution of client strategy aligned to talent strategy  
• Proven track record of driving innovation and continuous improvement to support business objectives and enhance employee engagement and retention 
• Strong analytical skills with the ability to interpret data, analyze trends, and develop actionable insights and recommendations 
• Ability to travel for on-site client facilitations 

Metrics/KPIs

• Partner with principal to build and maintain strong account relationships by providing quality work that wows the client and drives strategic impact demonstrated through client KPIs (eNPS, turnover/attrition, career path ratio, time to fill, etc.) 
• Continuously improve client satisfaction demonstrated through livingHR service delivery KPIs (NPS, client retention, account growth, client referrals, etc.) 
• Execute strong project management skills and organization that informs accurate reporting and leads to overall healthy account and project profitability and project completion timel