Customer Success Manager, Romania

OKTO’s continuous growth demands high-caliber candidates, who can demonstrate professionalism, passion, and creativity. For those who come on board, we offer significant career advancement, challenges, and a runway for growth.

OKTO (www.oktopay.eu) powers digital payments for every entertainment, leisure, and gaming environment. Our unified payment platform combines secure, real-world transactions with the most powerful payment technology to create immersive payment experience for both merchants and their users.

Since 2019, OKTO has been improving payment interactions for online and retail gaming and introducing frictionless payments with its local knowledge, sector expertise and international capabilities.

The expanding business now employs over 100 payment experts, gaming insiders and software engineers, serving some of the most exciting international markets including, Brazil, Romania, Italy, Greece, Germany, the UK and Spain.

By enabling responsible real-time transactions, we remove the friction and risk associated with traditional payments and deliver digital transformation opportunities for our customers and millions of consumers around the world.

Summary

OKTO is looking for a sharp candidate, willing to create long-term, trusting relationships with our customers by meeting them face to face. The Customer Success Manager’s role is to oversee a portfolio of assigned customers and the associated projects (both in process of being implemented and already deployed). In this role, you will liaise with cross-functional internal teams (including Business Development, AML and Client Onboarding, Technical and Wallet Operations team) while meeting with Clients either at their premises or durring Industry Expos etc. to improve the entire customer experience. This position may require occasional travelling.

Responsibilities

• Maximizing the potential of the solution by increasing volume
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics (weekly, monthly and quarterly sales results and annual forecasts)
• Prepare weekly reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Liaise between the customer’s Product, IT and Customer Support teams and the internal teams to ensure immediate response to end client requests, issues reported, product bugs, etc.
• Act as local liaison for customer projects, checking that projects are delivered on-time, within scope and within budget. Report all deviations from plan to HQ PM
• Identify and resolve issues that arise
• Analyze that resources, both internal and on client side, are available and properly allocated
• Monitor project progress and request adjustments when and as needed
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Report and escalate issues to management as needed
• Utilize industry best practices, techniques, and standards throughout entire project execution.

Requirements

• Proven work experience as an Account Manager, Business Analyst in the fintech industry/ payments solutions and/or gaming
• Excellent MS Office (particularly MS Excel) skills
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Team Leading experience will be considered a plus
• Great educational background, preferably in the fields of Business Administration, Computer Science or Sales. A background in both IT and business will be considered an asset.

Benefits

💸 Competitive remuneration package according to your experience

🌍 Opportunity to work in a fast-paced international company

🏠Friendly, motivating, and challenging environment where you can thrive and develop your skills

📚 Continuous training for all your learning and development needs

👩‍⚕️ Health and life insurance

⭐Career advancement and organized feedback framework