Senior HR Operations Specialist

About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.


How You’ll Contribute:
The Senior HR Operations Specialist plays a crucial role in ensuring the smooth and efficient functioning of human resources processes within the organization. This senior individual contributor position involves a combination of solution design, process management, and HR cross-functional support. The Sr. HR Operations Specialist collaborates with various internal stakeholders to implement and maintain HR policies, procedures, and systems with an emphasis on governance and compliance. A heavy focus will be on supporting and improving the HR Shared Service framework by automating forms, documents, processes, and systems to increase efficiency and improve employee experience. Additionally, the incumbent plays a pivotal role in project management, HR reporting and analysis for senior leadership. This role also leads day-to-day HR compliance operations (e.g., maintaining the policy library, coordinating audits, monitoring regulatory changes, ensuring data privacy and record retention), partnering with Legal and HRBPs to mitigate risk across jurisdictions.
Prefer candidates who reside in the Dallas area however will consider candidates outside the Dallas TX area.
What You’ll Do:
• HR Service Innovation: Design and implement solutions which assist in delivering high-quality HR services to associates, managers, and HR business partners. Partner with technology teams to automate HR operations processes and projects associated with talent acquisition, onboarding, employee data management, HR surveys, policy controls and compliance, offboarding. etc.
• AI Innovation & Implementation: Serve as the primary AI liaison for the HR organization, continuously identifying and evaluating opportunities to leverage Microsoft Copilot Studio and other AI technologies to innovate and streamline HR processes and procedures. Lead the assessment, design, and implementation of AI-powered solutions to enhance service delivery, reduce manual tasks, and improve overall operational efficiency across all HR functions.
• Project & Process Management: Lead multiple small- to medium-sized process-improvement initiatives and HR projects across the People function, delivering on time and in scope. Leverage project-management tools to clearly define and track roles, expectations, deliverables, and deadlines.
• HR Services Documentation: Collaborate with various stakeholders to maintain all HR policies and procedures on company SharePoint site. Partner with Innovation and Technology teams to explore AI solutions to enhance offerings and improve self-service experience for associates and managers. Own the policy governance lifecycle (drafting, versioning, approvals, publication, archival) and ensure documents reflect current legal/regulatory requirements across locations.
• Process Improvement and Standardization: Identify opportunities for process improvements, automation, and standardization within HR shared service delivery. Streamline and enhance HR processes, procedures, and workflows to increase efficiency, accuracy, and employee satisfaction. Solicit feedback from stakeholders to identify areas for improvement and implement changes accordingly.
• HR Data and Analytics: Utilize HR data and analytics to identify trends, insights, and opportunities for improving HR delivery and programs. Develop and provide HR metrics, analytics, and reports to support decision-making and enhance operational effectiveness.
• Regulatory Compliance & Monitoring: Maintain a compliance calendar; track federal/state/lo