Student Support Specialist III (Military and Veterans Services Program Coordinator/School Certifying Official)

Title: Student Support Specialist III (Military and Veterans Services Program Coordinator/School Certifying Official)

Salary Range: $3,490- $4,363 per month

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: On-Site

FLSA Status: Non-Exempt

College: Bluegrass Community & Technical College

Campus Location: Bluegrass C&TC - Leestown Campus

Department: Provost

Total Rewards

Bluegrass Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

The Military and Veterans Services Program Coordinator/School Certifying Official provides a holistic case management model of student services to facilitate student completion of educational goals. The Military and Veterans Services Program Coordinator/School Certifying Official will assist students seeking guidance regarding the programs (federal and state) offered by veteran's affairs. In addition, will provide information on community resources, monitor academic progress, provide guidance/coaching, and identify (collaboratively) solutions to barriers (social and academic). The Military and Veterans Services Program Coordinator/School Certifying Official will assist students with understanding college procedures and policies and respond to questions from students, parents, faculty, staff, and other interested parties.

Job Duties:

• Certify enrollment and changes in enrollment of eligible students to the veteran affairs. 
  
  
• Assist students in the application process regarding receipt of their veteran benefits, as well as their financial aid application, application to BCTC, and any other required forms
  
  
• Maintain appropriate student records in compliance with the veteran affairs requirements.
  
  
• Request approval from the state approving agency of new educational programs. 
  
  
• Provide the state approving agency with certified copies of current college catalog, handbook, and academic calendar.
  
  
• Organize payment authorizations from third party agencies and provides that information to the business office, bookstore, and financial aid.
  
  
• Act as a liaison and resource for veteran and military affiliated students.
  
  
• Assist with maintenance of the Veterans Affairs web page.
  
  
• Coordinate the operations of the Military and Veteran Student Services Veterans Center.
  
• Assist in facilitating programing for military and veteran services.
  
  
• Increase student persistence, retention, certificate/degree/diploma completion, and/or successful transfer.
  
  
• Operate in a case management/high-touch service role, focused on retention management, outreach, and intervention.
  
  
• Provide an welcoming and supportive environment for all students.
  
  
• Regular communication with students, staff, and faculty through various means such as e-mail, phone, classroom visits, video appointments (Teams, etc.), text, and face-to-face conversation.
  
  
• Develop and enact ongoing communication and targeted outreach plans for the military and veteran population including email, texting campaigns, social media, etc. 
  
  
• Refer and/or assist students with navigating both college services and community services and resources when appropriate. These referrals include interventions to address mental health issues, accessibil