Customer Service Representative with German

Job Description:

Customer Service Representative with German 

Role Overview:   

Huntsman Corporation’s Polyurethanes Customer Service team is searching for an experienced Customer Service Representative in our newly formed HUB in Krakow. The Customer Service Representative (CSR) supports the delivery of defined, high quality, transactional and business service associated with the order fulfilment process. We are looking for someone that is passionate about providing the best customer service and solutions, with a focus on effective problem solving and ability to analyse challenging situations. Reporting to the Customer Service Team Leader, you will be responsible for managing multiple accounts in a specified region for the entire process: from order to delivery. You will oversee taking the order, arranging delivery, processing invoices and after-care. This is a great opportunity to expand your customer service skills in a challenging and rewarding environment. 

Do you think you’re the right fit for this opportunity? Apply today!  

Role Responsibilities:  

As a Customer Service Representative, you will be responsible for:  

• Completing the CS process from receipt of customer orders (planned or otherwise) through to dispatch and then invoice, using standard SAP processes and functionality. 

• Daily contact with European customers and be the link between customers, sales, technical support, credit control, supply chain, logistic service provider and other O2C related departments. 

• Maintain excellent relationships with Customers and internal and external stakeholders by providing relevant process and business information and by proactively following up the orders and deliveries. 

• Monitoring customer accounts and/or order book status on a regular basis, resolving problems with potential customer impact, including credit blocks and delivery issues. 

• Following established procedures for each service request, including logging, processing and progress chasing enquiries, adhering to all Key Performance Indicators, Service Level Agreements and Quality Standards to maximize customer satisfaction. 

• Controlling the delivery process within SAP, preparing associated documentation for goods dispatch.  

• Ensuring all processed dispatches are ready for billing, system housekeeping is up to date, and all outdated stock demands are removed promptly. 

• Referring availability/forecast issues to the daily hotspot meeting for resolution with relevant parties. 

• Ensuring the correct documentation handling, amendments, legalizations, and certifications as specified in quotation and order to delivery process. 

• Manage operationally Vendor Managed Inventory / Consignment in close collaboration with the customer. 

• Controlling the settlement process for rebates and commissions associated with the allocated customer base. 

• Providing back-up for other CSRs when required. Be a team player.  

Experience and Competencies:  

We are looking for experienced candidates with great attention to detail and the ability to find the best solution for the customer and the business.  

What we are looking for: