Supervisor, Access Patient and Support

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them—faster.

Responsibilities

The Access & Patient Support Supervisor will oversee program staff performing customer service, enrollment and reimbursement activities, benefit investigations for pharmacy benefit coverage, prior authorization assistance, copay enrollment and other patient services.

• Collaboratively oversees daily operations for an inbound and outbound patient access support team of 70+ team members
• Ability to maintain development/training goals for team members in a 100% remote setting
• Responsible for creating and maintaining Standard Operating Procedures and work instructions specific to the program.
• Responsible for conducting weekly, monthly, and quarterly reviews of program metrics and reporting out results to senior leadership
• Responsible for testing/solutioning/approving program changes including those related to Information Technology, platform upgrades and modifications to program business rules
• Handles creation, editing, and approval of employee timecards in accordance with time-keeper manager responsibilities in addition to other standard HR responsibilities as a people leader
• Conducts development-based biweekly/monthly/quarterly 1x1s with team members and holds responsibility for providing effective coaching and feedback on both performance improvement and goal setting
• Collaborates with internal business partners to provide effective responses and resolutions to complex program related issues
• Effectively manages time and independently prioritizes work responsibilities to meet key deadlines as assigned by manager
• Maintains daily contact with client/3rd party partners by leveraging excellent verbal and written communication skills

Qualifications

• Bachelor’s degree or equivalent work experience preferred
• 3-5 years of experience in related field preferred
• Previous management experience preferred
• Strong communication and presentation skills
• Commitment to the continued development of oneself and team members
• Ability to lead and engage remote employees 

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations
• Administers and executes policies and procedures
• Ensures employees operate within guidelines
• Decisions have a direct impact on work unit operations and customers
• Frequently interacts with subordinates, customers, and peer groups at various management levels
• Interactions normally involve information exchange and basic problem resolution
• Consistently demonstrate the Cardinal Health values (What we value):
  • Integrity – We hold ourselves to the highest ethical standard
  • Accountable – We bring passion, determination, and grit to deliver on our commitments
  • Inclusive – We embrace differences to drive the best outcomes
  • Mission Driven – We serve the greater goal of healthcare
  • Innovative – We develop new ways of thinking, operating, and serving customers
     
• Regularly practice the Cardinal Heath behaviors (The way we act):
  • Invites curiosity
  • Builds partnerships
  • Inspires commitment
  • Develops self and others

​TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.

REMOTE DETAILS: You will work remotel