Corporate Real Estate Welcome Desk Host

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

Corporate Real Estate Welcome Desk Host

Job Summary

The Welcome Desk Host is a vital member of the CRE organization, responsible for providing exceptional customer service and an experience that delights all visitors and employees. As a representative of Equinix and the CRE org, the host will play a crucial role in creating a welcoming, professional environment that reflects our company values.

Responsibilities

Welcome Desk

• Act as the “face” of Equinix, creating a positive vibe/first impression at the office front desk/entry area

• Greet visitors and employees, CRE’s customers, engaging in conversation upon arrival and departure

• Anticipate and fulfill guests' needs; striving to exceed their expectations

• Answer questions from customers related to the building including way finding, policies and procedures, and etiquette

• Coordinate visitor check-ins and security procedures using Envoy visitor management system

• Notify Equinix employee hosts of their guest's on-site arrival

• Manage distribution of security badges, and reconcile visitor logs and the EV charging station program (if applicable)

• Maintain awareness of potential office security issues and communicate concerning issues to local CRE metro lead, building security when appropriate, and risk management team management tool, ensuring compliance with company policies

• Maintain orderly and presentable lobby, moving deliveries or broken items out of site immediately

• Assist with onboarding new employees by providing essential information and resources, supporting no dead ends

Employee Engagement

• Build a welcoming and collaborative community environment amongst our customers

• Cultivate a positive vibe through fun and engaging activities at the front desk

• Provide surprise and delight customer opportunities

Office Communications

• Create fun and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools

• Ensure timely and professional communications to internal and external stakeholders

• Serve as liaison between employees and various departments, addressing any workplace-related concerns or inquiries

Building Operations

• Assist with receiving deliveries of all external and inter-office mail and support employees on all mail and shipping requirements as needed

• Provide direction and information to vendors, service providers, and Corporate Real Estate staff as required to ensure excellent coordination

• Assist with office ticketing system and follow up ticket status, assigning tickets to the correct CRE team member or rerouting to correct department, ensuring no dead-ends

• Support employees with business card ordering

• All of this while illustrating Equinix’s core values and working towards achieving our mission of delighting our customers

Business Continuity & Compliance

• May act as a representative of the safety committee team