Account Manager I, Supplier

Job Overview

We are seeking a dynamic and results-driven Account Manager to join our Supplier Sales team, focusing on the post-sale portfolio growth of our ePayment supplier network. This role is responsible for the overall health, adoption, and expansion of a fluid account base by employing consultative sales strategies to drive product conversion and revenue. You will act as a key internal partner, utilizing data-driven analysis to diagnose barriers to adoption, re-sell value, and serve as the voice of the supplier to influence product and operational improvements across the organization.

What You'll Do

• Manage a fluid portfolio of ePayment supplier accounts, with responsibility for increasing product adoption and expanding revenue through consultative sales strategies.
• Develop and execute account-level strategies to drive conversion and adoption of our SaaS solutions.
• Identify key decision-makers and influencers within target organizations and engage them through tailored outreach and business case development.
• Partner closely with Customer Success, Product and Payment teams to ensure friction points are understood and addressed.
• Deliver compelling, data-driven presentations, when appropriate, demonstrate ROI and influence executive buy-in.
• Re-engage disengaged or underperforming accounts by diagnosing barriers to success and re-selling value based on tailored solutions.
• Conduct discovery sessions, when appropriate, to uncover root causes of low adoption and build corrective action plans.
• Identify opportunities for expansion, upsells, and service optimization as trust is rebuilt and value is realized.
• Share learnings and best practices with Sales, Marketing, and Customer Success teams to help refine our go-to-market approach.
• Represent the voice of the customer internally to help shape product and make operational improvements.
• Review payment mix reports to identify trends, gaps and opportunities.
• Maintain accurate pipeline forecasting and account notes in CRM.

What We're Looking For 

• 1-3 years of proven success in B2B SaaS sales or account management, with a strong track record of meeting or exceeding quota in complex, consultative sales cycles.
• Demonstrated ability to re-engage disengaged accounts and navigate multi-stakeholder deals up to the executive level.
• Data-Driven Mindset: Proficiency in interpreting payment mix reports, CRM forecasting, and using tools like Excel to influence business outcomes and identify expansion opportunities (upsells/optimization).
• Exceptional Communication & Collaboration: Strong written and verbal consultative communication skills with a proven ability to influence cross-functionally (Product, CS, Payments) without direct authority.
• Experience or strong familiarity with FinTech, Procurement, or AP/AR/Payment’s automation solutions is highly preferred.

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.