Sr. Product Owner – Digital Solutions & Innovation

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

We are looking for a Senior Product Owner who can drive transformative digital initiatives and deliver business value through innovative solutions. In this role, you will lead strategic initiatives within the product vision, translate business requirements into clear technology requirements, and ensure alignment between business objectives and technology strategies. Success requires a strong ability to build relationships and communicate effectively across diverse stakeholders across the business and IT, fostering collaboration and transparency throughout the product lifecycle.
The ideal candidate brings experience with low-code and no-code platforms, as well as AI-driven solutions, to accelerate operational efficiency and innovation. Familiarity with tools such as Power Automate, Mendix, and Copilot is highly preferred, and experience with Guidewire or similar insurance platforms is a plus. A background in the insurance industry combined with expertise in emerging technologies will set you apart. This is an opportunity to lead initiatives that drive business effectiveness through technology, enhance user experiences, and drive complex strategic initiatives.

JOB DESCRIPTION:

Essential Duties & Responsibilities 

• Performs a combination of duties in accordance with departmental guidelines:  Leads cross-functional coordination to ensure that people, processes, and communications are fully aligned for seamless technology transitions.  

• Develops and executes integrated deployment plans that address stakeholder engagement, process readiness, and communication strategies. Proactively identifies and resolves disconnects across teams to minimize disruption and maximize adoption. 

• Supports one to two Agile Scrum teams on initiatives of medium to large complexity, and leads additional technology initiatives beyond the core product model to address evolving business needs 

• Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives content via prioritized user stories, obtains customer validation and accept stories, ensuring that the solution effectively addresses overall program priorities.  

• A thought leader in Scrum ceremonies (such as daily standups, sprint review meetings, retrospective meetings, cross-team coordination, and etc.), alongside the Scrum Master, ensuring that Scrum Teams adhere to the Scrum values of courage, focus, commitment, respect and openness in delivering high quality solutions. Fosters an environment of continuous improvement / learning. 

• Leading by example, facilitates Product Backlog Refinement including reviewing and updating backlog item definition and developing acceptance criteria and value statements, providing information to the team so they can establish technical feasibility and scope estimates, analyzing ways to split backlog items into smaller chunks of incremental value, helping to inform the enablers required to support new features and capabilities, and establishing their capacity allocation. 

• Builds customer and user insights into all stages of the Scrum planning and execution process, ensuring the continuous validation of stories with Customers and business users. 

• Proactively analyzes metrics, and recommends changes to the product based on data from feedback loops 

• Inspire and motivate a team where the members constructively challenge each other, have a sense of ownership, a