Customer Success Consulting Lead

<h3>Job Description</h3><p><strong>ABOUT THIS JOB</strong></p><p>NielsenIQ works with clients to provide insights, thought leadership to drive their business and grow their portfolios. Our work helps our clients set growth strategies and determines what products you ultimately see on the shelf. Our team members are experts across various categories and are viewed as trusted partners by our clients. Consultants within the Customer Success Team are responsible for managing the relationship with assigned clients to lead the adoption and application of NIQ solutions to profitably grow customer loyalty and drive sales.</p><p> </p><p><strong>RESPONSIBILITIES</strong></p><p>● Responsible for establishing strong client relationships to drive client engagement and retention, interacting with senior decision makers at clients by demonstrating on-going value</p><p>● Ensures pro-active insights and action-oriented solutions are delivered to the team by being an expert with an ability to explain methodology behind key analytics to clients</p><p>● Autonomously interacts with client staff both on basic and advanced client needs; leads client meetings and presentations over the phone and in person.</p><p>● Collaborates with other NielsenIQ teams to provide holistic support to clients.</p><p>● Acts in line with the Service level of the client assigned. Drives cost effectiveness each time there is the chance.</p><p>● Identifies and pursues sales opportunities at client meetings/during analysis.</p><p>● Demonstrates high standards of performance, promotes a strong team environment. Partners with CS Insights associates and Sales teams.</p><p> </p><p><strong>REQUIREMENTS</strong></p><p>● Proven client-facing and communication/presentation skills – deliver research results to senior stakeholders on the client’s side in a clear, consistent manner</p><p>● Excellent analytical skills, ability to interpret sales and consumer data</p><p>● Ability to work independently and coordinate efforts with other associates within a virtual environment</p><p>● Strong Interpersonal and influencing skills </p><p>● Organizational skills: understanding of business priorities; ability to adapt to complex and changing organization; ability to manage time schedules.</p><p>● 7+ years experience in FMCG and client dynamics.</p><p>● Excellent project management skills.</p><p>● Knowledge of the client's business environment and financial acumen</p><p>● Full proficiency in PowerPoint &amp; Excel</p><p>● Italian: Mother Tongue or Fluent, written and spoken</p><p>● English: fully proficient, both written and spoken</p><p> </p><p><strong>What we can offer: </strong></p><ul><li>Work in dynamic environment engaging with local and global companies. </li><li>Benefits &amp; flexible working hours, hybrid work options. </li><li>Internal trainings will be provided together with detailed onboarding agenda.  </li><li>Access to learning platforms</li><li>Staff and team events </li></ul><p> </p><p>#LI-FC</p><h3>Additional Information</h3><p><strong>About NIQ</strong></p><p>NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.</p><p>NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.</p><p>Want to keep up with our latest updates?</p><p>Follow us on: <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F69088863%2Fadmin%2F&amp;data=05%7C01%7CJenny.Rebecca%40nielseniq.com%7C5d7a6bac12674e37c98408db81e7cb1a%7C6ac7a1f45fb14153bb4f12d2020a1f7d%7C0%7C0%7C638246604764014782%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=erKrDJicwbpOCWXG%2BO5n3n612JsAgTpIPc1hhBWYYf4%3D&amp;reserved=0">LinkedIn</a> | <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fnielseniq%2F&amp;data=05%7C01%7CJenny.Rebecca%40nielseniq.com%7C5d7a6bac12674e37c98408db81e7cb1a%7C6ac7a1f45fb14153bb4f12d2020a1f7d%7C0%7C0%7C638246604764014782%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=l%2ByHQUoni5l1Gb5KiAaPr4URSi%2B67jz2bnfCaEuD478%3D&amp;reserved=0">Instagram</a> | <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fi%2Fflow%2Flogin%3Fredirect_after_login%3D%252Fnielseniq&amp;data=05%7C01%7CJenny.Rebecca%40nielseniq.com%7C5d7a6bac12674e37c98408db81e7cb1a%7C6ac7a1f45fb14153bb4f12d2020a1f7d%7C0%7C0%7C638246604764014782%7CUnknown%7CTWFpbGZsb3d8eyJW