Customer Account Administrator (Onsite)

Date Posted:

2025-08-25

Country:

United States of America

Location:

HKS31: US041-Lenexa, KS 15701 W 95th Street , Lenexa, KS, 66219 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

Reporting to the Manager of Customer Service, the Customer Account Administrator is responsible for overall customer account management which includes purchase order management, forecast input, pricing review, open order review and management, contract review, returns processing and any other activities related to resolving customer issues. The Customer Account Administrator is the focal point to the customer.

What You Will Do:

• Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file)

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer contacts through open and interactive communication

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Manage large amounts of incoming phone calls and emails from internal and external customers

• Ability to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts

• Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions.

• Makes special studies, investigations and analyses and prepares related reports.

• Daily interaction with Sales, Supply Chain/Logistics, Production and Philippines counterparts.

• Will require occasional evening or early morning calls to align and coordinate with international customers.

• Performs other related duties as required.

• This position will require 10% travel for business purposes.

Qualifications You MUST Have:

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience

• Aerospace industry experience

• SAP knowledge and experience

Qualifications We Prefer:

• Proven customer support experience or experience as a Client Service Representative

• Project Management experience working in cross functional teams

• Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.)

What We Offer

Some of our competitive benefits package includes: 

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Ovia Health, fertility, and family planning

• Adoption Assistance         

• Autism Benefit

• Employee Assistance Plan, including up to 10 free counseling sessions

• Healthy You Incentives, wellness rewards program

• Doctor on Demand, virtual doctor visits

• Bright Horizons, child and elder care services

• Teladoc Medical Experts, second opinion program

•  And more! 

At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

• Onsite: Employees who are working in Onsite roles will work primarily on