Customer Service Supervisor

If you are looking for an opportunity to grow, we have an opportunity for you. As an Customer Service Manager based in our Stafford, TX location you will be responsible for their team providing order entry reviews, order status updates, and will lead all aspects of smooth processing for engineered to order products. This Supervisor will ensure all trade compliance criteria is met for international orders.   In This Role, Your Responsibilities Will Be:

• Supervise Customer Service team members who support engineered to order product orders, review and enter sales orders, provide order status updates, and host customer calls regarding status. 
• Be accountable for trade compliance on international sales orders and customer complaints and resolutions. Host cadence calls with customers as well as email support. 
• Handle raised customer issues. and Supervise the key performance indicators of a team taking actions as necessary to ensure daily goals are met and ensure customer response times are at their optimal level. 
• Apply Lean methodologies and processes to continually improve and exceed customer expectations. A key focus will be updating, developing, and implementing standard work. 
• Partner with sales managers, product managers, business development managers, engineering, production planners, buyers, manufacturing engineering, and finance to increase profit and provide quick technical solutions to customers. 
• Ensure Customer Service personnel receive accurate training by providing team members with regular mentor, feedback, and recognition and acquire a measurable knowledge of all products the team supports. Maintain/provide key data for daily, weekly, monthly use.

  Who You Are:

• You quickly and significantly act in fact-changing, unexpected situations. You adjust communication content and style to meet the needs of diverse collaborators. You build and implement plans that prioritize accurately. You understand that different situations may call for different approaches.  You find common ground and acceptable alternatives that satisfy the needs of multiple partners. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts.

  For This Role, You Will Need:

• Prior experience in a similar role
• Familiarity with Lean methodologies 
• Ability to work unsupervised and as part of a team 
• Proficient in Microsoft Word, Excel, and PowerPoint

  Preferred Qualifications That Set You Apart:

• Bachelor’s degree 
• Technical qualification in a mechanical field 
• SAP experience

  Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Learn more about our Culture & Values. 

WHY EMERSON 

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, an