Manager, SAP Basis

Who We Are:

Kontoor Brands, Inc. (KTB) is the parent company of Wrangler®, Lee® and Rock & Republic®, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong.

Job Posting:

Manager, SAP Basis
 

Job Summary

Manager, SAP Basis is a key member of a high performance Kontoor Global Infrastructure Services leadership team, leading and managing global technical SAP Basis team to enable and empower Kontoor’s business capabilities with future SAP technical design strategy, enhancing systems performance, maintaining and delivering optimal operational efficiency and ensure services availability of Kontoor’s global SAP landscape environments to support Kontoor global business operations.

SAP Basis Manager is a technical hand-on position demanding extensive experience with all aspect of SAP systems, components and related technologies that include both on-premises and cloud-based SAP environment.  This role supervises and manage a team of Kontoor employees (geo-located) and may include contractors and\or managed services provider resources to delivering 24x7 global support services with pro-active monitoring and managing Kontoor’s global SAP systems landscape including overseeing planning, design, installation, configuration, patching, transporting, upgrading, systems refresh, client copy, and maintaining currency of Kontoor’s entire SAP technologies stack and its tightly integrated systems and infrastructure.

With your extensive leadership and deep technical expertise in SAP landscape, technical architecture design, and strong understanding of worldclass global IT operations and services; you will help drive, interact, and collaborate closely with various technical infrastructure service teams, network services, IDAM, application development/integration, application support workstreams, and Information Security to guide and support project planning, prioritization, troubleshooting and resolution of complex SAP technical issues.

You will set strategic direction, define roadmaps, and identify opportunities for performance tuning, systems optimization, automation and develop automated solution to improve operational efficiency, reduces manual efforts, and enhancing systems reliability and consistency to support and evolve Kontoor’s Global SAP environment.

Since this role is part of Kontoor’s Global Information Technology (IT) Infrastructure Services and Operations team, you will be required to manage the On-call schedule/follow the sun shift-support model for the Global SAP Basis team, participate and lead major incident response service restoration activities and frequent interaction with application team, other global IT domain areas, vendors and third-party service providers. 

Responsibilities

Management and Leadership:

• Supervises and manage a team of employees (geo-located) and may include contractors and\or managed services provider resources to delivering day-to-day 24x7 global support administration function with pro-active monitoring and managing Kontoor’s global SAP systems landscape including overseeing planning, design, installation, configuration, patching, transporting, upgrading, systems refresh, client copy, and maintaining currency of Kontoor’s entire SAP technologies stack and its tightly integrated systems and infrastructure
• Lead SAP Basis related projects, change control, incident response, and testing processes for SAP system changes or problems resolution across the Kontoor SAP global landscape
• Manage On-call & Shift work: Flexibility to work on shifts based on the operational needs.  May require participating in some On-call support and/or Follow-the-Sun Support model.  The shift schedule may rotate between Shift-1, Shift-2 and Shift-3 every 4-6 months.

Engineering and Operations:

• System Monitoring & Performance Optimization: Ensuring smooth operations, continuous monitoring, and optimization of SAP environments.
• Incident Management & Troubleshooting: Quickly addressing and resolving technical issues across SAP systems and databases.
• Configuration & Maintenance: Overseeing the configuration of SAP Solution Manager, TMS, and SAP parameters.
• Database Management: Managing SAP HANA databases, applying patches and upgrades, ensuring backups, and optimizing performance.
• Cloud and Integration Management: Ensuring seamless integration of on-premises systems wit